Daniela Loaiza
Chicago
Summary
Accomplished leader with a proven track record of driving business success, bringing a wealth of experience in customer service, sales, and management. Excel at building strong customer relationships, ensuring satisfaction, and driving sales growth. Adept at managing budgets, tracking performance, and delivering on profit and loss targets with a keen eye for detail. Exceptional communication and active listening skills enable collaboration and leadership of high-performing teams, inspiring them to achieve goals. Dedicated to accountability, managing product lifecycles, and delegating tasks to deliver results whether managing a store or a team. Eager to bring leadership, sales expertise, and commitment to excellence to a new opportunity, looking forward to contributing to your team's success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Bluemercury
04.2023 - 09.2024
- Led daily store operations, driving sales and meeting sales targets through effective leadership and strategic planning
- Hired, onboarded, and trained a team of employees, ensuring they were well-equipped to provide exceptional customer service
- Created staff schedules and ensured optimal staffing levels to maintain productivity and meet customer needs
- Managed inventory, ensuring product availability and implementing strategies to minimize waste and prevent stockouts
- Developed and maintained strong vendor relationships, negotiating favorable terms and ensuring product assortment aligned with customer demand
- Coordinated and executed successful in-store events that contributed to increased sales and brand visibility
- Fostered a positive and collaborative team environment, ensuring accountability, performance tracking, and personal growth
Center Manager
European Wax Center
06.2022 - 04.2023
- Oversee daily operations and ensure adherence to brand standards
- Hire, train, and manage a team of Wax Associates to meet sales goals and deliver exceptional service
- Manage center revenue, expenses, and profitability to meet monthly/annual targets
- Implement inventory management practices to minimize waste and shrinkage
- Develop local marketing strategies to increase customer traffic and revenue growth
- Foster a positive work environment with a focus on teamwork, accountability, and staff development
Service Manager
ULTA Beauty
11.2020 - 06.2022
- Led a high-performing team of stylists, estheticians, and boutique leads to achieve sales growth in retail and services
- Managed all aspects of the services business, including sales, guest satisfaction, events, and operations
- Fostered a culture of operational excellence and teamwork while improving processes and compliance standards
- Implemented local marketing initiatives and optimized product availability for increased sales
Co-Sales Manager
ULTA Beauty
01.2018 - 11.2020
- Drove sales and operational performance through effective forecasting and team scheduling
- Analyzed financial and operational reports to identify areas for improvement and implement strategic solutions
- Hired and trained top talent, fostering a high-performance culture and ensuring adherence to company standards
- Prioritized tasks and maximized productivity while ensuring compliance with safety, inventory, and loss prevention policies
Prestige Sales Manager
ULTA Beauty
04.2014 - 11.2020
- Exceeded sales goals through effective event planning and execution
- Developed successful strategies for product promotion and loyalty program engagement
- Recruited, trained, and coached a team of beauty consultants, fostering a culture of growth and performance
- Ensured the brand's success by aligning team objectives with company goals and industry trends
Clinique Counter Manager
Department Store
07.2009 - 11.2020
- Led a team to meet sales goals and provide excellent customer service
- Collaborated with store management to recruit and train high-performing consultants
- Developed targeted training programs based on team performance and skill assessments
- Managed the counter's operations, including inventory, visual merchandising, and event execution
Education
Diploma -
Mather High School
Chicago, IL06.2009
Skills
- Customer Relationship Building
- Communication & Active Listening
- Problem Solving & Decision Making
- Team Leadership & Development
- Financial & Budget Management
- Sales & Retail Strategy
- Inventory & Supply Chain Management
- Time Management & Organizational Skills
- Process Improvement & Quality Control
- Conflict Resolution & Customer Satisfaction
- Risk Management & Data Analysis
- Marketing Strategy & Project Management
- Store operations
Certification
Cosmetology License
Closingstatement
I am eager to bring my leadership, sales expertise, and commitment to excellence to a new opportunity. I look forward to the possibility of contributing to your team and driving further success.
Languages
Spanish
Professional Working
Timeline
Store Manager
Bluemercury
04.2023 - 09.2024
Center Manager
European Wax Center
06.2022 - 04.2023
Service Manager
ULTA Beauty
11.2020 - 06.2022
Co-Sales Manager
ULTA Beauty
01.2018 - 11.2020
Prestige Sales Manager
ULTA Beauty
04.2014 - 11.2020
Clinique Counter Manager
Department Store
07.2009 - 11.2020
Cosmetology License
Diploma -
Mather High School
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