Daniela Lopez
Rowlett,TX
Summary
Versatile and dedicated Contact Center Specialist offering excellent skills in patient relations and knowledgeable in schedule, records, and front desk management. Skilled using Epic appointment scheduling system to help manage multiple patients. Committed to providing personalized service and quality patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Contact Center Specialist
Baylor Scott & White Health
09.2021 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Field Operations Coordinator
VIO
01.2021 - 09.2021
- Worked with cross-functional teams to drive process and system improvements.
- Implemented and maintained high standards of quality in all areas.
- Collected, arranged, and input information into database system.
- Analyzed key metrics and business performance to drive data-supported decisions.
Education
Associate of Science - Nursing
Richland College
Dallas, TX01.2022
Skills
- Data Gathering
- Patient Safety
- Patient Care and Education
- Computer Literacy
- Patient Service
- Healthcare
- Medical Charts and Records
- EPIC Reporting
Certification
- American Heart Association - BLS
Languages
Spanish
Native or Bilingual
Timeline
Contact Center Specialist
Baylor Scott & White Health
09.2021 - Current
Field Operations Coordinator
VIO
01.2021 - 09.2021
Associate of Science - Nursing
Richland College