Daniela Lopez
Hyattsville,MD
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Working in the bakery industry for 13 years.
Overview
14
14
years of professional experience
Work History
General Manager
Casa Blanca Bakery
04.2016 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
CASHIER
Casa Blanca Bakery
02.2010 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts .
Education
High School Diploma -
High Point High School
Beltsville, MDSkills
- Client account management
- Efficient multi-tasker
- Operations management
- Employee Scheduling
- Product Costing
- Total Quality Management
- Staff Management
- Operations Management
- Purchasing
- Management Training
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Manager
Casa Blanca Bakery
04.2016 - Current
CASHIER
Casa Blanca Bakery
02.2010 - Current
High School Diploma -
High Point High School