Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniela Lozano

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Walgreens. Proven ability to enhance client satisfaction through meticulous attention to detail and efficient time management. Bilingual in English and Spanish, fostering positive relationships and effectively solving complex problems in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

House Cleaner

360 Cleaning Services
07.2022 - 06.2025
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
  • Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
  • Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.

Pharmacy Technician

Walgreens
08.2019 - 11.2022
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Managed opening and closing duties for pharmacy.

Customer Service Associate

Walgreens
08.2018 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and backed up other customer service managers
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

Dietary Aide

Oasis Pavilion Nursing & Rehabilitation Center
06.2013 - 09.2016
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.

Education

Associate Degree in Nursing - Pediatric Nursing

Doña Ana Community College
Las Cruces, NM
12-2027

Skills

  • Strong work ethic
  • Fluent in English and Spanish
  • Efficient time management
  • Multitasking and organization
  • Customer service-focused
  • Complex Problem-solving
  • Hardworking
  • Attention to detail
  • Positive attitude

Certification

  • CNA - Certified Nurse Assistant

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

House Cleaner

360 Cleaning Services
07.2022 - 06.2025

Pharmacy Technician

Walgreens
08.2019 - 11.2022

Customer Service Associate

Walgreens
08.2018 - 08.2019

Dietary Aide

Oasis Pavilion Nursing & Rehabilitation Center
06.2013 - 09.2016

Associate Degree in Nursing - Pediatric Nursing

Doña Ana Community College

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