Daniela Maldonado
FL
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Demonstrated ability to maintain public safety and effectively manage high-stress situations. Proven skills in conflict resolution and community engagement.
Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
6
6
years of professional experience
Work History
Security Forces Marine Patrolman
United States Air Force, USAF
02.2024 - Current
- Monitored and enforced compliance with maritime safety regulations and base security protocols to prevent unauthorized access and activities.
- Responded to maritime emergencies, including search and rescue operations, medical incidents, and environmental hazards, providing rapid and effective assistance.
Conducted vessel boarding and inspections to verify credentials, cargo, and adherence to safety standards, ensuring maritime security. - Trained and supervised new marine patrol members in waterborne operations, safety procedures, and emergency response techniques.
- Maintained proficiency with maritime navigation, vessel operation, and safety equipment through regular training and certification programs.
- Detained suspects for investigation, gathering evidence and preparing detailed reports for successful prosecutions.
Visitor Center Front Desk Receptionist
United States Air Force, USAF
07.2022 - 02.2024
- Monitored and screened visitors to verify accessibility to MacDill AFB.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Interacted with vendors, contractors and professional services personnel to direct activities, and communicate instructions.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Passionate about learning and committed to continual improvement.
Security Forces Patrolman
United States Air Force, USAF
01.2022 - 07.2022
- Conducted routine and random patrols of base perimeters, facilities, and high-security areas to deter and detect unauthorized activities.
- Enforced laws, regulations, and policies by conducting vehicle and personnel inspections at entry control points, ensuring base security.
- Executed traffic enforcement duties, including directing traffic, issuing citations, and investigating accidents, to maintain order and safety on base.
Operated and monitored surveillance systems and alarm systems to maintain situational awareness and respond to suspicious activities. - Collaborated with other military branches, civilian law enforcement agencies, and emergency services to coordinate joint security operations and share intelligence.
- Maintained proficiency with firearms, non-lethal weapons, and tactical equipment through regular training and certification courses, ensuring readiness for any situation.
- First aid certification to enhance skill set and job performance.
- Aided in the training of new Security Forces Patrolmen by sharing knowledge and best practices gained from years of experience on the job.
Lead Sales Associate
Tommy Hilfiger
10.2018 - 01.2020
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Built relationships with customers and community to promote long term business growth.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Brentwood High School
Brentwood, NYAssociate of Science - Diagnostic Medical Sonography
Keiser University
Lakeland, FL08-2027
Skills
- Front office management
- Integrity and ethics
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Attention to detail
- Telephone etiquette
- Office organization
- Administrative support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Forces Marine Patrolman
United States Air Force, USAF
02.2024 - Current
Visitor Center Front Desk Receptionist
United States Air Force, USAF
07.2022 - 02.2024
Security Forces Patrolman
United States Air Force, USAF
01.2022 - 07.2022
Lead Sales Associate
Tommy Hilfiger
10.2018 - 01.2020
High School Diploma -
Brentwood High School
Associate of Science - Diagnostic Medical Sonography
Keiser University
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