Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Daniela Martinez

Hopatcong

Summary

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

7
7
years of professional experience
2011
2011
years of post-secondary education

Work History

E-Commerce Personal Shopper

Whole Foods Market Inc
Madison
11.2023 - 05.2024
  • Processed online orders quickly and accurately.
  • Curated personalized shopping lists based on customer preferences and dietary needs.
  • Selected high-quality products while ensuring freshness and availability for orders.
  • Scanned items when pulling from shelves to update system stock information.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Facilitated communication with customers regarding order status and special requests.
  • Implemented efficient shopping strategies to maximize time and enhance service quality.
  • Utilized inventory management systems to track product availability and stock levels.
  • Managed inventory levels to ensure availability of desired items for clients.
  • Assisted teammates with daily tasks during peak periods.
  • Suggested comparable products to replace out-of-stock items.
  • Helped customers to locate items within the store.

Medical Receptionist

Lifeline Medical Associates
Denville
12.2022 - 06.2023
  • Created a positive first impression by warmly greeting patients and visitors, both in person and over the phone.
  • Managed patient check-in and check-out processes efficiently.
  • Provided information and addressing patient questions, or directing them to the appropriate staff member.
  • Helped patients complete necessary forms and paperwork, ensuring accuracy and completeness.
  • Managed the appointment calendar, scheduled appointments using electronic health records system, and sent appointment reminders.
  • Maintained and updated patient records, both in physical files and electronic health record systems.
  • Filed documents and ensured accuracy.
  • Verified insurance information, processed payments, and handled billing inquiries.
  • Answered phones to better assist and or direct patient calls.
  • Proficiently used medical software, computer systems, and other relevant tools.
  • Handled the fax machine for both incoming and outbound documents.
  • Ensured the reception area was clean, organized, and comfortable for patients.
  • Communicated effectively with patients, medical staff, and other departments or facilities.

Nursing Assistant

Hackettstown Medical Center
Hackettstown
10.2021 - 09.2022
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Supported patients with mobility and transfers using safe lifting techniques.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Monitored vital signs and reported changes to nursing personnel promptly.
  • Maintained cleanliness and organization of patient rooms and common areas.
  • Documented patient information accurately in electronic health records system.
  • Engaged with patients to provide emotional support and companionship as needed.
  • Collaborated with healthcare team to ensure effective communication about patient needs.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Collected specimens for laboratory testing such as urine samples and blood draws.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.

Warehouse Worker

Prudent Publishing
Landing
08.2020 - 01.2021
  • Operated warehouse equipment to efficiently move and organize inventory.
  • Maintained accurate stock records using warehouse management systems.
  • Assisted in loading and unloading shipments to ensure timely deliveries.
  • Followed safety protocols to maintain a secure working environment.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Conducted regular inventory checks to identify discrepancies and report issues.
  • Packaged products for shipment, ensuring proper labeling and documentation.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Assembled orders according to customer requests.
  • Identified discrepancies between physical count and computer data.
  • Collaborated closely with other departments on special projects as needed.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.

Office Assistant

Franks Automotive Service
Kenvil
06.2017 - 07.2020
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Managed appointment scheduling for customer service and vehicle maintenance.
  • Assisted technicians with parts inventory and order management.
  • Maintained cleanliness and organization of the reception area and office supplies.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Delivered messages and ran errands.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

Education

General Education Dev. -GED
Newton, NJ

Some College (No Degree) - Nursing

County College of Morris
Randolph Township, NJ

Skills

  • Order processing
  • Inventory management
  • Customer communication
  • Product selection
  • Appointment scheduling
  • Electronic health records
  • Time management
  • Problem solving
  • Attention to detail
  • Multitasking strategies
  • Effective communication
  • Quality assurance
  • Data entry accuracy
  • Documentation and reporting
  • Punctuality and reliability
  • Adaptability and flexibility
  • Organizational skills
  • Customer service
  • Phone etiquette
  • Typing speed
  • Front desk operations
  • Medical billing
  • Computer skills training
  • Strong computer skills

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Governor Murphy's signed legislation recognized under the "COVID 19 Heros Day" as a worker who risked their health and safety for the well-being of the state, by keeping residents safe and healthy during the pandemic.

References

References available upon request.

Timeline

E-Commerce Personal Shopper

Whole Foods Market Inc
11.2023 - 05.2024

Medical Receptionist

Lifeline Medical Associates
12.2022 - 06.2023

Nursing Assistant

Hackettstown Medical Center
10.2021 - 09.2022

Warehouse Worker

Prudent Publishing
08.2020 - 01.2021

Office Assistant

Franks Automotive Service
06.2017 - 07.2020

General Education Dev. -GED

Some College (No Degree) - Nursing

County College of Morris

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