Daniela Meissner
Melbourne
Summary
Organized, driven and adaptable, with excellent problem-solving skills. Able to function well in fast-paced environment and multi-task. Bringing three years of medical office experience and over seven years of customer service knowledge.
Overview
9
9
years of professional experience
Work History
Clinical Support Specialist
Health First Health Plans
12.2024 - Current
- Performed routine office tasks necessary for office operation and presentation.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Outreached 20+ members daily after discharged from the emergency room to offer assistance.
- Mailed members education and resources on their current diagnoses.
- Referred members to different programs such as Social Work, Complex Case Management, Disease Management etc based on member's needs.
Credentialing Specialist
Luke And Associates
01.2024 - 05.2024
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Created a credentialing, occupational health and security packet for military bases around the United States.
- Background checks, ran queries and verified all vaccine records.
- Uploaded required documentation for Joint Commission
Medical Receptionist/Physician Scribe
Atlantis Urgent Care
12.2019 - 12.2023
- Greet and check-in patients while maintaining excellent customer service and satisfaction
- Verification of health insurance eligibility
- Data entry of patient labs, radiology, and other outpatient results
- Use of Word and Excel for requisitions
- Use of Docutap and Patient Manager software systems
- Facilitate effective communication between patients and providers
- Effectively manage multi-line phone system
- Cross-training as physician scribe.
Customer Service Lead, Cash Office
Winn Dixie
08.2016 - 11.2019
- Customer service
- Bookkeeping and ordering of supplies, materials, and services
- Multi-line phones
- Process customer returns
- High volume cash handling in amounts greater than $20,000
- Certified trainer.
Education
Associate of Arts -
Eastern Florida State College
05.2019
Skills
- Health Insurance Eligibility and Verification
- Data Entry
- Patient Manager Software
- Knowledge of HIPAA requirements
- Microsoft Word and Excel
- Docutap EMR Documentation System
- Excellent Customer Service
- Multi-line Phones
- Medical Records
- Medical Scheduling
- ICD-10
- Medical Terminology
- Patient Care
- Background Checks
- Data Management
- Document Review
- Regulatory Compliance
- HIPAA
- Patient confidentiality
- Decision-making
Timeline
Clinical Support Specialist
Health First Health Plans
12.2024 - Current
Credentialing Specialist
Luke And Associates
01.2024 - 05.2024
Medical Receptionist/Physician Scribe
Atlantis Urgent Care
12.2019 - 12.2023
Customer Service Lead, Cash Office
Winn Dixie
08.2016 - 11.2019
Associate of Arts -
Eastern Florida State College
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