Daniela Melchor Munoz
Rio Rancho,NM
Summary
Experienced with cardiac monitoring and patient care. Utilizes advanced monitoring equipment to ensure accurate data collection and interpretation. Strong understanding of medical protocols and effective team collaboration.
Overview
11
11
years of professional experience
Work History
Monitor Technician/ER Unit Secretary
CHRISTUS St Vincent Regional Medical Center
08.2023 - Current
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Managed incoming calls and directed to appropriate department.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Processed EMS calls to ensure timely medical response.
- Coordinated patient transfers to higher care facilities.
- Arranged patient transport services, facilitating smooth and efficient transfers.
ER Registrar
CHRISTUS St. Vincent
04.2021 - 08.2023
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Updated patient contact information to support accurate electronic medical records.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
Front desk Manager
DoubleTree By Hilton
12.2018 - 10.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Front Desk Agent
Courtyard By Marriott
05.2018 - 12.2018
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Cook / Cashier / Server / Barista / Gelato Making
Mangiamo Pronto
05.2014 - 11.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM05-2018
Skills
- HIPAA compliance
- Telemetry interpretation
- Cardiac monitoring
- Electrocardiogram analysis
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- CPR certification
- Professionalism
Languages
Spanish
Timeline
Monitor Technician/ER Unit Secretary
CHRISTUS St Vincent Regional Medical Center
08.2023 - Current
ER Registrar
CHRISTUS St. Vincent
04.2021 - 08.2023
Front desk Manager
DoubleTree By Hilton
12.2018 - 10.2021
Front Desk Agent
Courtyard By Marriott
05.2018 - 12.2018
Cook / Cashier / Server / Barista / Gelato Making
Mangiamo Pronto
05.2014 - 11.2017
High School Diploma -
Santa Fe High School
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