Daniela Millan-Duque
Saginaw,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Bartender
Mangos Restaurant
07.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server/Bartender
Baywood lounge
09.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Bartender
Hecks
10.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server/Bartender
Coco Loco Mexican Grill
01.2016 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Client Service Representative
BANCO AV VILLAS
01.2014 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Licenciatura ciencias sociales - ciencias sociales, historia, geografia
universidad la gran colombia
01.2018
High school diploma -
Departamental Integrado de Fontibon
11.2013
Skills
- Fluent in Spanish
- Fluent in English
- Payment Processing
- Active Listening
- Upselling Strategies
- Multitasking Abilities
- Empathy and Compassion
- Attention to Detail
- Customer Service
- Transaction Processing
- POS Systems
- Product Recommendations
- Efficient Under Pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Mangos Restaurant
07.2023 - 11.2023
Server/Bartender
Baywood lounge
09.2022 - 06.2023
Server/Bartender
Hecks
10.2021 - 10.2022
Server/Bartender
Coco Loco Mexican Grill
01.2016 - 06.2021
Client Service Representative
BANCO AV VILLAS
01.2014 - 12.2015
Licenciatura ciencias sociales - ciencias sociales, historia, geografia
universidad la gran colombia
High school diploma -
Departamental Integrado de Fontibon