Daniela Miranda
Kenner,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Hardworking Ready Mix Driver well-versed in road rules, customer service standards and concrete handling procedures. Good time management and reporting skills. Enthusiastic about working efficiently and maintaining high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
Brothers Beauty
03.2020 - 09.2021
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
Wrapping Food
Check In - Check Out
01.2021 - 08.2021
- Verified proper portion sizes to consistently attain high food quality standards.
- Ensured optimal taste and presentation of dishes through regular monitoring of product quality during preparation.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Expedited service times by optimizing workflows between the hot foods station and other areas of the kitchen.
Lobby Attendant
University Medical Center, UMC
03.2022 - 10.2022
- Assisted guests with a face mask and others contributing to a seamless check-in experience.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- I made sure to follow guidelines from health authorities to patients. Such as wearing a mask, practicing social distancing, and washing their hands frequently
Night Auditor
Marriott
02.2023 - 06.2023
- Greeted arriving guests and checked them in to their rooms
- Monitored hotel occupancy, rate availability, and special requests or needs of guests
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics
- Prepared detailed audit reports at the end of each shift
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Area Supervisor
ISP staffing angencie
06.2023 - 11.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created an Excel spreadsheet to track the daily average candidates of the company
- Created weekly project status reports and quarterly project plans for all departments
- Worked closely with all departments to ensure that company goals were met.
Education
Morris Jeff Community School
New Orleans, LASkills
- Customer service
- Bilingual
- Flexible Work Schedule
- Multitasking and Prioritizing
- Service Minded
- Problem-Solving
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed manager training program.
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Area Supervisor
ISP staffing angencie
06.2023 - 11.2023
Night Auditor
Marriott
02.2023 - 06.2023
Lobby Attendant
University Medical Center, UMC
03.2022 - 10.2022
Wrapping Food
Check In - Check Out
01.2021 - 08.2021
Cashier
Brothers Beauty
03.2020 - 09.2021
Morris Jeff Community School