Daniela M. Mackay
Lease/Contract Administration
Columbia,SC
Overview
10
10
years of professional experience
Work History
Billing Specialist
Kroll Financial
Columbia, SC
09.2023 - Current
- Processed invoices for Cyber, Lucid, and KSA service lines
- Performed project quality checks to ensure accurate system data
- Participated and learned Microsoft Dynamics 365 as company went through migration
- Created process steps in shared OneNotebooks
- Trained other contract workers on Cyber to take over some of my billing items for when I took maternity leave
- Maintained Fixed Fee billings for the Cyber service line
- Communicated with other internal departments to get information needed for invoicing.
- Invoiced Recharge fees for the Lucid service line
- Assisted with other service line billing teams as needed and quickly adapted to each service lines particular needs and nuances.
Lease Analyst
AMAZON CORPORATE
Columbia, SC
06.2022 - 08.2023
- Validated the charges for invoices payable related to Colocation/Data Center contracts for the North America/Canada and Latin American regions
- Reviewed and validated invoices to make sure that all other items outside of charges adhered to the billing and payment terms of the contract
- Initiated the payment of invoices by entering them into the payment processing stream
- Logged and record kept each invoice on a shared tracker, adding comments/notes if applicable
- Managed the main shared Outlook email inbox
- Communicated with vendors via email to request additional support documents, invoice revisions, and clarification on charges.
- Reviewed and took action on account statements and payment status inquires
- Collaborated and worked in unison with five other team members
- Escalated more in-depth invoicing/billing issues to the lead Amazon team member
- Provided aid with new work flows and procedures
- Investigated and resolved billing inaccuracies
- Performed invoice ingestion against KPI’s and SLA’s requirements
- Acted as the main point of contact for payment requests, disputes, and other billing inquires
Client Service Associate
PRINCIPAL FINANCIAL GROUP
Charlotte, NC
10.2021 - 05.2022
- Provided administrative support to clients, financial advisors, and internal departments for 401k plans with assets under 10 million dollars.
- Worked in a team environment for supporting 1000 plus 401k plans with assets under 10 million.
- Responsible for incoming emails, phone calls, and internal correction requests with goal of maintaining a 24-hour response time.
- Successfully fulfilled role specific performance metrics- Ex. Phone queue adherence, minimum 20 emails sent per day, and completion of internal work order requests.
- Utilized internal resources and contacts to seek out assistance with issue resolution items that a client may contact us about.
- Accommodated client/advisor requested conference calls using Teams/Zooms to build positive relationship and/or provide training for routine plan administrative tasks responsibilities.
- Identified areas of opportunity to enhance the development and effectiveness of the plan.
- Consulted with clients and internal roles on plan related activities such as plan design, regulatory issues, and administration activities.
- Drove positive interactions with the clients to grow and maintain trusting relationships.
- Assisted with the marketing, selling, and development of new and existing plans.
- Underwent extensive initial and ongoing training for the role.
Lease Administrator
Conterra Ultra Broadband, LLC
Charlotte, NC
10.2019 - 08.2021
- Manage the full scope of microwave cell tower equipment lease agreements, easements, commercial office lease agreements, and internal enterprise fleet lease agreements.
- Track and maintain critical lease dates.
- Abstract and interpret commercial lease documents, including leases, amendments, and subleases.
- Conduct financial analysis and rent analysis and process rent payments.
- Review annual landlord reconciliation statements and real estate tax calculations to ensure accuracy and lease compliance.
- Manage client, vendor, and landlord relationships; investigate and resolve rent and vendor related issues.
- Oversaw data management of lease documents; complete data entry of new lease documents.
- Address Lease Analyst questions regarding procedures, lease interpretation, and billing calculations.
- Facilitate interdepartmental communication with the accounting, legal, and carrier operations departments.
- Selected Achievements: Served as a key member of the team that executed a software migration of historical microwave equipment data.
- Coordinated a clean-up of historical billing data, equipment information, and lease information.
- Assisted with the development and implementation of new processes that improved data accuracy and workflow.
Leasing Consultant
Greystar Property Management
Charlotte, NC
04.2017 - 02.2018
- Coordinated marketing, leasing, and renewal strategies to drive optimal occupancy and resident retention.
- Greeted and qualified prospects, conducted community tours and apartment showings, and processed applications, credit screening, and criminal background checks.
- Prepared lease and move-in documentation.
- Identified and scheduled issues to be corrected by the maintenance team.
- Completed market and competitor research to identify conditions that could impact occupancy and sales results.
- Developed and implemented short- and long-term marketing plans to sustain occupancy.
- Implemented referral and employer outreach programs, created and posted digital ads, and designed email marketing campaigns.
- Ensured adherence to company policies related to concessions, specials, and other programs.
- Utilized property management software (OneSite and Yardi) to track apartment availability, and record traffic and leasing activities.
- Managed resident and prospect data, captured and analyzed demographic and other information related to existing and prospective residents.
- Completed daily inspection of the marketing corridor and show units, communicated maintenance and upkeep needs to the maintenance team, and ensured show units maintained physically appealing conditions.
- Coordinated follow-up with prospects and new residents to ensure satisfaction.
- Managed the lease renewal program; prepared lease renewal letters and packages, facilitated meetings with renewing residents, and ensured lease renewal documents were signed and implemented before lease expiration.
- Addressed and resolved resident and owner concerns and questions; documented and conveyed resident or owner requests to the appropriate party; escalated issues to management as needed.
- Selected Achievements: Consistently achieved or exceeded all occupancy and renewal goals and targets.
Senior Sales Agent / Inside Sales Representative
Red Ventures
Charlotte, NC
05.2015 - 04.2017
Server
The Porter’s House
Charlotte, NC
02.2018 - 09.2019
Timeline
Billing Specialist
Kroll Financial
09.2023 - Current
Lease Analyst
AMAZON CORPORATE
06.2022 - 08.2023
Client Service Associate
PRINCIPAL FINANCIAL GROUP
10.2021 - 05.2022
Lease Administrator
Conterra Ultra Broadband, LLC
10.2019 - 08.2021
Server
The Porter’s House
02.2018 - 09.2019
Leasing Consultant
Greystar Property Management
04.2017 - 02.2018
Senior Sales Agent / Inside Sales Representative
Red Ventures
05.2015 - 04.2017