Daniela Moneuse
Holbrook,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Producer and Field Underwriter
New York Life Insurance Co
10.2023 - Current
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Head of Operations
Innovative Medicine, LLC
10.2022 - 04.2023
- Planned and monitored day-to-day running of business operations to ensure smooth progress.
- Regularly evaluated efficiency of business procedures according to organizational objectives and applied improvements.
- Managed relationships/agreements with external partners/vendors.
- Evaluated overall performance by gathering, analyzing, and interpreting data and metrics.
- Managed procurement processes and coordinated material and resource allocation.
- Liaised with superior to make decisions for operational activities and set strategic goals, established KPIs, and flagged issues to leadership in timely manner.
- Oversaw third-party accounts including Shopify, Amazon, PayPal, Woocommerce, Refersion, and Yotpo.
Account Manager
Innovative Medicine, LLC
07.2019 - 10.2022
- Maintained relationships with healthcare practitioners purchasing Nadovim for wholesale.
- Led outreach campaigns and acquired new practitioner accounts.
- Kept close eye on inventory levels to ensure product lead times were accurate for placing new POs.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing, and forecast revenue.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Administrative Assistant
Innovative Medicine, LLC
01.2019 - 07.2019
- Worked alongside CEO and brainstormed rebranding, product designs, and options for broadening revenue channels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Scouted and hired new 3PL warehouse to store inventory.
- Coordinated logistics and ensured smooth transportation of product from lab to warehouse to customer.
Team Lead
Plated
09.2018 - 01.2019
- Trained 18 new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Customer Service Associate
Plated
10.2017 - 09.2018
- Managed over 50 customer calls, emails, and chats per day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Integrative Health Science
Stetson University
DeLand, FL06.2017
Skills
- Self-Motivated
- Dependable and Responsible
- Multitasking Abilities
- Analytical and Critical Thinking
- Decision-Making
- Excellent Communication
- Teamwork and Collaboration
- Active Listening
- Written Communication
- Flexible and Adaptable
- Good Telephone Etiquette
- MS Office
Accomplishments
- Collaborated with a team of three in the development of Nadovim, a novel NAD+ brain supplement, wearing many hats in a fast-paced, start-up environment.
- Documented and resolved 3PL inventory issues which led to a more efficient logistics process.
References
Available upon request.
Timeline
Producer and Field Underwriter
New York Life Insurance Co
10.2023 - Current
Head of Operations
Innovative Medicine, LLC
10.2022 - 04.2023
Account Manager
Innovative Medicine, LLC
07.2019 - 10.2022
Administrative Assistant
Innovative Medicine, LLC
01.2019 - 07.2019
Team Lead
Plated
09.2018 - 01.2019
Customer Service Associate
Plated
10.2017 - 09.2018
Bachelor of Science - Integrative Health Science
Stetson University