Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Montes

Paramount,CA

Summary

  • Motivated retail employee experienced managing, motivating and directing store staff in meeting business objectives, goals and customer service standards. Focused professional oversees sales activities, inventory-taking, and reconciling cash receipts. Outgoing and detail-oriented with great communication skills.
  • Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offers proven skills developed over 4 years of related experience. Versed in school standards and strategies to optimize learning for special education students.

Overview

6
6
years of professional experience

Work History

Store Team Leader

WSS Shoe Style Selection
02.2024 - Current
  • Currently work as a store team leader and have experience with being on the register as a cashier and interacting with customers on a regular basis
  • Receive shipment and put products out on the sales floor which includes making space for new styles of shoes
  • Have done movements of product and displays and price changes throughout the store
  • Completed online and in store pick-up orders and have been able to upsell products throughout numerous transactions
  • Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Ensured staff adherence to company policies, procedures, safety standards, resulting in an efficient workplace environment.

Instructional Assistant

Paramount Unified School District - Paramount, CA
10.2021 - Current
  • Currently an instructional assistant in the school district's special education program
  • Work with children of various ages but my primary assignment is with high school students in their language arts class
  • Help with various writing and reading assignments and make sure that students stay on task
  • Help teachers prepare the necessary paper for parent meetings and make sure work is graded properly and in a timely fashion.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Provided support during classes, group lessons, and classroom activities.
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
  • Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.

Supervisor

CVS Health Retail - Paramount, CA
01.2021 - 08.2021
  • Store supervisor at CVS and was promoted to this position as I was hired as a cashier
  • Responsible for both opening and closing duties and maintaining the safe
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
  • Boosted store sales through effective merchandising and strategic product placement.
  • Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
  • Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
  • Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
  • Collaborated with the management team to execute promotional events and drive foot traffic into the store.
  • Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
  • Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.

Sales Associate/Cashier

CVS Health Retail - Paramount, CA
07.2019 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.

Seasonal Cashier

Ross Dress For Less - Paramount, CA
06.2018 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Bachelor of Arts - English Literature

California State University
Long Beach, CA
05.2020

Associate in Arts (AA) in English -

Long Beach City College
Long Beach, CA
06.2018

Skills

  • Customer Service Management
  • Task Delegation
  • Scheduling and timekeeping
  • Classroom Organization
  • Conflict Resolution
  • Small Group and Individual Assistance
  • Computer Skills
  • Teacher Collaboration
  • Special Education Support

Languages

Spanish
Native or Bilingual

Timeline

Store Team Leader

WSS Shoe Style Selection
02.2024 - Current

Instructional Assistant

Paramount Unified School District - Paramount, CA
10.2021 - Current

Supervisor

CVS Health Retail - Paramount, CA
01.2021 - 08.2021

Sales Associate/Cashier

CVS Health Retail - Paramount, CA
07.2019 - 01.2021

Seasonal Cashier

Ross Dress For Less - Paramount, CA
06.2018 - 09.2018

Bachelor of Arts - English Literature

California State University

Associate in Arts (AA) in English -

Long Beach City College

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Daniela Montes