Daniela Montolio

101 North Franklin st , Tampa Fl 33602

Supervisor : Crystal Ortiz : 813-897-2007

Full Time Position -40 hrs

• Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
• Handled account payments and provided information regarding outstanding balances.
• Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
• Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
• Maintained accurate records of customer payments.
• Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
• Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
• Conducted regular reviews of billed services against actual treatment rendered to ensure accuracy in coding practices leading to optimal reimbursement rates from insurers.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
• Assisted patients in completing necessary paperwork for filing claims, ensuring timely submission of required documentation.
• Prepared insurance claims for submission to clearinghouses or insurance companies.
• Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
• Processed vendor and supplier payments on weekly basis.
• Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
• Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
• Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
• Answered phone calls, messages, scheduling appointments, and handling patient inquiries.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Provided excellent customer service to create positive experiences and build patient trust.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Received and routed laboratory results to correct clinical staff members.
• Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
• Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
• Performed various administrative tasks by filing, copying and faxing documents.

515 Corner Dr, Brandon, FL

Supervisor: Courtney

Full Time -40 hrs

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Used internal software to process reservations, check-ins and check-outs.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Monitored office supplies by checking inventory and placing orders.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Observed strict procedures to protect sensitive patient information, medical records and payment data.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Posted payments to accounts and maintained records.
• Scheduled, rescheduled and cancelled appointments for dental patients.
• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Reviewed patient records, identified medical codes and created invoices for billing purposes.
• Updated patient financial information to guarantee accuracy.
• Evaluated patients' financial status and established appropriate payment plans.
• Posted and adjusted payments from insurance companies.
• Filed and updated patient information and medical records.

• Completed daily cold calling and outreach to build sales pipeline.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Answered calls, took messages and transferred calls to correct individuals.
• Troubleshot problems for callers and helped independently resolve common issues.
• Recorded contact information of customers and potential customers in internal database.
• Provided information about available products and services, membership details, and purchase advantages.
• Overcame objections using friendly, persuasive strategies.

760 Market StPaterson, NJ 07513

Supervisor: Chenny Mejia : 201-647-5403

Full time -40 hrs

• Maintained current and accurate medical records for over hundreds of patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Enhanced office efficiency by handling numerous callers per day.
• Completed and filed financial documentation for accounting purposes.
• Managed master calendar and scheduled appointments for many providers based on optimal patient loads and clinician availability.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Obtained payments from patients and scanned identification and insurance cards.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Checked patient data including insurance, demographic and health history to keep information current.
• Scheduled, rescheduled and handled cancelled appointments for patients.

• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Regularly exceeded daily sales and product add-on quotas.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Achieved sales targets regularly with solid promotional and cross-selling skills.
• Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
• Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Trained, oversaw and mentored new team members to strengthen performance and job expertise.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Contributed to company achieving and holding industry-leading customer service ratings.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Executed customer transactions.

• Provided staff coaching, mentoring and consultation to enhance performance and professional development.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
• Maintained appropriate filing of personal and professional documentation.
• Utilized personal and professional networks to identify, acquire and manage new clients.
• Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Handled all incoming information requests for several busy executives.
• Maintained entire family's schedule and organized events.

• Organized paperwork such as charts and reports for office and patient needs.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Adeptly managed multi-line phone system and pleasantly greeted all patients.
• Scheduled appointments for doctor visits and procedures using desktop calendar software.
• Coordinated patient scheduling, check-in, check-out and payments for billing.