Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniela Montolio

TAMPA,FL

Summary


Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Manager

Marquee Dental
09.2024 - Current
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
  • Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
  • Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
  • Implemented customer feedback system to identify areas for improvement and tailor services to meet patient needs better.

Assistant Manager

Smile Design Dental
10.2022 - 12.2024
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Supported dental procedures, ensuring efficient operation and patient satisfaction.
  • Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Scheduled and confirmed patient appointments.

Dental Insurance Coordinator

Advanced Dental Care
10.2019 - 06.2021
  • Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
  • Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
  • Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
  • Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
  • Assisted patients in completing necessary paperwork for filing claims, ensuring timely submission of required documentation.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
  • Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
  • Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
  • Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
  • Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
  • Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
  • Streamlined claim submission process for faster reimbursement and reduced claim denials.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Verified insurance and communicated coverage to staff and patients.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Responded to customer concerns and questions on daily basis.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Collaborated with customers to resolve disputes.
  • Monitored outstanding invoices and performed collections duties.

Medical Billing Specialist

USCB
12.2018 - 11.2019
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Filed and updated patient information and medical records.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Liaised between patients, insurance companies, and billing office.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Located errors and promptly refiled rejected claims.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
  • Precisely evaluated and verified benefits and eligibility.
  • Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
  • Identified and resolved patient billing and payment issues.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.

Education

EASTSIDE HIGHSCHOOL
Paterson, NJ

BACHELORS OF SCIENCE

Keiser University
Tampa, FL
02-2028

Skills

  • Customer service
  • HIPAA compliance
  • Patient scheduling
  • Oral communication
  • Employee training
  • Schedule management
  • Appointment coordination
  • Treatment Planning
  • Insurance billing
  • Dental software proficiency
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Computer skills
  • Organizational skills
  • Office administration
  • Data entry

Certification

  • BLS CERTIFIED ( AMERICAN HEART ASSOCIATION) - 03/04/2025-03/2027

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Manager

Marquee Dental
09.2024 - Current

Assistant Manager

Smile Design Dental
10.2022 - 12.2024

Dental Insurance Coordinator

Advanced Dental Care
10.2019 - 06.2021

Medical Billing Specialist

USCB
12.2018 - 11.2019

EASTSIDE HIGHSCHOOL

BACHELORS OF SCIENCE

Keiser University

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