I am a hard-working, passionate and detail-oriented professional. I have over 5+ years of customer service experience and I love working in a team environment. I strive for growth and self fulfillment in all the work that I do. I am always learning and educating myself through experiences. I have a current interest in real estate and currently working with an appraisal company.
Hi, I’m
Daniela Moore
Philadelphia,PA
Summary
Overview
6
years of professional experience
Work History
Appraisal Connections
Appraisal Coordinator and Customer Service Rep
02.2022 - Current
Job overview
- Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures.
- Assisted appraisers in completing assignments efficiently through effective coordination and communication.
- Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
- Optimized client satisfaction by promptly addressing inquiries and resolving concerns related to appraisals.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices for optimal performance as an Appraisal Coordinator.
- Established strong relationships with clients, fostering trust and loyalty through consistent professionalism and quality service delivery.
- Facilitated smooth operations by managing schedules, coordinating appointments, and confirming property access for appraisers.
- Improved overall efficiency by maintaining organized records of active projects, completed appraisals, and relevant documentation.
- Contributed to the growth of the company''s client base by providing exceptional customer service that led to positive word-of-mouth referrals.
- Collaborated with team members to identify areas for improvement within the appraisal process, leading to streamlined workflows and increased productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Chevy Chase Country Club
Front Desk Administrator
09.2017 - 01.2022
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Montgomery CollegeRockville, MD
No Degree from General Studies
05.2017
University Overview
Took courses towards AA
Marymount UniversityArlington, VA
No Degree from Pre-nursing
09.2012
University Overview
Academy of The Holy Cross Kensington, MD
High School Diploma
06.2012
University Overview
Skills
- Organizational skills
- Resourcefulness
- Customer service
- Time management
- Real estate knowledge
- Client relations
- Attention to detail
- Appraisal regulations understanding
- Problem-solving abilities
- Professionalism
- Deadline management
- Microsoft Office proficiency
- Ethical conduct
- Process improvement
- Adaptability
- Scheduling
- Goal Setting
- Business Administration
Timeline
Appraisal Coordinator and Customer Service Rep
Appraisal Connections
02.2022 - Current
Front Desk Administrator
Chevy Chase Country Club
09.2017 - 01.2022
Montgomery College
No Degree from General Studies
Marymount University
No Degree from Pre-nursing
Academy of The Holy Cross
High School Diploma