Daniela Morales
Las Vegas ,NV
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
7
7
years of professional experience
Work History
Floor Manager
The D Casino
03.2025 - Current
- Evaluated employee performance regularly, providing constructive feedback to support professional growth.
- Ensured compliance with safety regulations, conducting regular inspections to identify potential hazards.
- Reduced guest complaints by addressing issues promptly and ensuring consistent high-quality service.
- Trained new hires in proper cleaning techniques, policies, and procedures for optimal performance.
- Collaborated with hotel management to develop strategies for continuous improvement in the housekeeping department.
Receptionist
TS Painting & Drywall
09.2022 - 02.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Maintained files and records by implementing effective filling systems that boosted efficiency and organization.
- Responded to client inquiries and resolved issues promptly.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
GSO
05.2019 - 06.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Handled complaints and questions, and re-directed calls to other team members.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Clark High School
Las Vegas, NVSkills
- Employee management
- Time management
- Telephone skills
- Data entry
- Customer service
- Listening skills
- De-escalation skills
- Multitasking
- Microsoft
- Excel
Languages
Spanish
Full Professional
Timeline
Floor Manager
The D Casino
03.2025 - Current
Receptionist
TS Painting & Drywall
09.2022 - 02.2025
Receptionist
GSO
05.2019 - 06.2022
High School Diploma -
Clark High School