Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Moreira

Coconut Creek,United States

Summary

Dynamic, Bilingual Administrative Assistant with proven expertise in document management and customer service. Adept at processing invoices and maintaining meticulous records, I excel in fast-paced environments, ensuring timely completion of tasks while fostering strong interpersonal relationships. Committed to enhancing operational efficiency and client satisfaction.

Overview

28
28
years of professional experience

Work History

Bilingual Administrative Assistant

GENESIS Tax house
Boca Raton, United States
10.2021 - 01.2025
  • Provided customer service with information in person, by phone and e-mail
  • Entitled of managing mail hold service (PO Box), receiving and sending by USPS and courier services
  • Managed documents with sensitive information from clients, such as in Bank and credit card statements
  • Analyzed incoming documents from different departments before inputting into the system
  • Performed document entry and Invoice creation in QuickBooks
  • Performed inquires on IRS system E-file about acceptance or denial of filed Tax returns
  • Managed workload based on the department's deadlines
  • Created and maintained a log of work updates, modifications and accomplishments

Bilingual Administrative Assistant (Front Desk)

UCEDA English School
Boca Raton, United States
05.2015 - 05.2021
  • Provided Bilingual customer service with information and procedures by phone, e-mail and front desk
  • Managed students’ documents on file (E-file and Physical)
  • Processed tuition payments and end of day summary of sales
  • Performed translation services of documents (Portuguese – English /English – Portuguese)
  • Responsible for buying office supplies and books
  • Responsible for mail management with USPS, Fedex and DHL
  • Scheduled placement test with prospect students and school staff

Product Analyst

DETRAN – Departamento de Transito
Rio de Janeiro, Brazil
07.1997 - 01.2013
  • Incidents’ analysis recorded in the customer service, identifying the root cause of complaints
  • Customer Service support with information and procedures
  • Analysis and follow ups of the complaints’ log
  • Elaboration of reports to the upper management
  • Supporting the training group elaborating, coordinating and direct training
  • Development, coordination and implementation of targeted training

Education

Bachelor’s degree - Social Studies

Federal University of Rio de Janeiro
Brazil

English for Speakers of Other Language -

UCEDA School
Boca Raton, FL, USA

English for Speakers of Other Language -

IPS – International Preparatory School-IPS
Pompano Beach, FL, USA

Skills

  • Customer service and support
  • Document management
  • Invoice processing
  • Mail handling
  • Bilingual communication
  • Data entry
  • Time management
  • Attention to detail
  • Interpersonal skills

Languages

English
Full Professional
Portuguese
Native/ Bilingual

Timeline

Bilingual Administrative Assistant

GENESIS Tax house
10.2021 - 01.2025

Bilingual Administrative Assistant (Front Desk)

UCEDA English School
05.2015 - 05.2021

Product Analyst

DETRAN – Departamento de Transito
07.1997 - 01.2013

Bachelor’s degree - Social Studies

Federal University of Rio de Janeiro

English for Speakers of Other Language -

UCEDA School

English for Speakers of Other Language -

IPS – International Preparatory School-IPS

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