DANIELA MOREIRA
Coconut Creek,FL
Summary
Bilingual Administrative Professional with over 10 years in office administration, excelling in customer service, document management, and efficient workflow. Expertise in maintaining accurate records and managing confidential information, resulting in improved operational efficiency and customer satisfaction.
Overview
2
2
Languages
29
29
years of professional experience
Work History
Logistics Processor
Nordstrom
Boca Raton, FL
07.2026 - Current
- Processed incoming and outgoing shipments, ensuring timely and accurate order fulfillment.
- Fulfilled customer orders promptly, adhering to quality standards to enhance customer satisfaction.
- Prepare and ship customer orders following quality, packing and shipping standards
- Managed inventory levels through warehouse management systems, ensuring consistent product availability for customer needs.
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
- Received and unloaded freight shipments from delivery trucks, unpack and deliver newly arrived merchandise to selling departments
- Assist in maintaining clean and organized selling floors and stockrooms
- Supported store operations by setting up special events, organizing backroom, processing markdowns, and relocating store fixtures for optimal functionality.
Administrative Assistant
RNDC – Republic National Distributing Company
Deerfield Beach, FL
08.2025 - 02.2026
- Facilitated office operations by providing comprehensive secretarial, clerical, and administrative support
- Arranged meeting schedules and locations to ensure seamless participation. to promote effective communication and organization.
- Managed communication through telephone and emails to ensure clarity and timely responses.
- Prepared reports and performed special projects assigned by Manager
- Maintained files and correspondence and other information.
- Compiled reports and executed special projects assigned by Manager
Bilingual Administrative Assistant
GENESIS Tax house
Boca Raton, FL
10.2021 - 01.2025
- Provided customer service by delivering accurate information in person, by phone, and via email, enhancing client satisfaction
- Managed document processing and invoice generation in QuickBooks, ensuring accuracy and timely completion of client transactions
- Handled sensitive client documents, including bank and credit card statements, ensuring confidentiality and compliance
- Reviewed and organized incoming documents from various departments for efficient input into the system
- Prioritized and coordinated high-volume workloads to consistently meet department deadlines and service expectations
- Managed mail hold service (PO Box), facilitating timely receipt and dispatch of documents via USPS and courier services
- Performed inquiries on IRS system E-file about acceptance or denial of filed Tax returns
- Maintained comprehensive work log documenting modifications and accomplishments for improved tracking and accountability
Bilingual Administrative Assistant
UCEDA English School
Boca Raton, FL
05.2015 - 05.2021
- Delivered bilingual customer service by providing information and procedures through phone, email, and front desk interactions
- Coordinated student enrollment and orientation processes to streamline academic support services.
- Coordinated scheduling of placement tests with prospective students and school staff
- Supervised administrative staff and instructors to ensure effective support for educational programs.
- Managed employee schedules and facility operations to maintain efficient daily workflows.
- Monitored student records, attendance, and compliance with school policies.
- Handled customer service inquiries and resolved student concerns professionally.
- Processed payroll, approved timesheets, and maintained personnel records.
- Prepared weekly and monthly reports on enrollment, attendance, and school performance.
- Organized and maintained students' documents in both electronic and physical formats to ensure easy access and compliance.
- Performed translation services of documents (Portuguese – English /English – Portuguese)
Product Analyst
DETRAN – Departamento de Transito
Rio de Janeiro, Brazil
07.1997 - 01.2013
- Compiled and organized data-driven reports that offered actionable insights into operational performance
- Prepared and presented detailed reports for upper management to support decision-making processes
- Analyzed customer service incident reports to identify root causes of complaints and recurring issues
- Monitored and followed up on complaint logs to drive timely resolutions and enhance continuous improvement efforts
- Developed, coordinated, and delivered training initiatives to strengthen team capabilities and knowledge
- Coordinated and implemented targeted training programs to improve team performance and skill development
Education
Bachelor's degree - Social Studies Education
Federal University of Rio De Janeiro
Brazil12-1999
Skills
- Inventory management
- Data management
- Document Control
- Microsoft 365
- Office Administration
- Customer support
- Bilingual communication
- Interpersonal communication
- Workplace cleanliness
Languages
English: Full Professional
Portuguese: Native/ Bilingual
Timeline
Logistics Processor
Nordstrom
07.2026 - Current
Administrative Assistant
RNDC – Republic National Distributing Company
08.2025 - 02.2026
Bilingual Administrative Assistant
GENESIS Tax house
10.2021 - 01.2025
Bilingual Administrative Assistant
UCEDA English School
05.2015 - 05.2021
Product Analyst
DETRAN – Departamento de Transito
07.1997 - 01.2013
Bachelor's degree - Social Studies Education
Federal University of Rio De Janeiro