daniela muca
Winchester,MA
Summary
Administrative and coordination professional with a strong skill set seeking a career in project management. Experienced in effectively managing tasks and collaborating with teams. Committed to leveraging expertise to drive successful project outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk and Client Manager
Schwartz&Schwartz
Woburn, MA
06.2024 - 09.2024
- Answer phones, schedule meetings, process documents, and messages (e.g., phone, email, portal, fax, mail).
- Managed procurement and inventory of office supplies
- Addressed customer complaints swiftly using efficient communication strategies
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated documentation needed for daily business tasks.
Administrative Assistant
DaVita Kidney Care
Woburn, MA
05.2022 - 08.2023
- Establish a positive and cheerful environment, thus lifting the spirits of patients with chronic kidney disease.
- Assist clinical and administrative staff
- Coordinate patient appointments, manage calendars, and ensure that schedules are optimized for the best patient care.
- Manage and track office and medical supplies, order when required, and ensure that inventory levels are maintained.
- Maintained accurate and confidential filing systems for both physical, electronic documents
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Project Assistant
Tirana Asseco See
Tirana, Albania
04.2021 - 12.2021
- Managed reports and presentations, and maintained project data and records, including creating databases, spreadsheets, and tracking systems.
- Organized and prepared project meetings, including creating agendas, distributing materials, and documenting meeting outcomes.
- Conducted research on various aspects of the project, such as industry trends, competitors, or best practices.
- Identified and documented risks that impacted project success, maintained risk registers, and assisted with mitigation plans.
- Monitored project budget and expenses, including tracking costs and ensuring that the project stayed within budget.
- Prepared reports on project progress and performance metrics.
Facility Management and EA to General Manager
Tirana Business Park
Tirana, Albania
11.2019 - 02.2021
- Ensured consistent service excellence in client and staff interactions
- Managed written correspondence and edited documents.
- Handled contract signing, fee collection, and event booking tasks
- Manage multiple executive calendars, coordinating complex executive meetings.
- Scheduled and supervised contractors and service providers for maintenance and repairs.
- Ensured that facilities operate efficiently, safely, and in compliance with regulations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Served as liaison for executives with internal stakeholders and external partners.
Customer Consultant
Customer Care, Teleperformance
Tirana, Albania
01.2017 - 01.2019
- Supervised recruitment, employee training, and staff assignments
- Maintained and answered an average of 45 emails, calls, and faxes daily. Responded to customers' concerns and resolved issues.
- Managed customer accounts and system database with the latest details to support accuracy and efficiency in future interactions.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Quickly resolved customer issues and concerns, and ensured 100% customer satisfaction.
Education
PM-SM Project Manager/Scrum Master -
William George Associates
12.2023
Master of Arts - Professional Orientation Psychology
Facility of Psychology
Tirana, AlbaniaBachelor of Arts - Cognitive Psychology
Facility of Psychology
Tirana, AlbaniaSkills
- Project Management
- Communication
- Leadership
- Problem solving
- Strategic Planning
- Team Collaboration
- Technical Proficiency
- Customer Relationship Management
- Attention to Detail
- Adaptability
- Client Services
- Office Management
- Presentation Development
- Administrative Support
- Advanced MS Office Suite
- Schedule & calendar planning
- Project Planning
- Multi-line phone proficiency
- Social media knowledge
- Meticulous attention to detail
- Office Administration
Certification
PM-SM Project Manager/Scrum Master, William George Associates, 2023, 23-2450
Profile - Careerobjectives
My career objectives are to ultimately convert my well-honed administrative and coordination skills into a career in project management.
Languages
English
Professional
Italian
Professional
Albanian
Native/ Bilingual
Timeline
Front Desk and Client Manager
Schwartz&Schwartz
06.2024 - 09.2024
Administrative Assistant
DaVita Kidney Care
05.2022 - 08.2023
Project Assistant
Tirana Asseco See
04.2021 - 12.2021
Facility Management and EA to General Manager
Tirana Business Park
11.2019 - 02.2021
Customer Consultant
Customer Care, Teleperformance
01.2017 - 01.2019
PM-SM Project Manager/Scrum Master, William George Associates, 2023, 23-2450
PM-SM Project Manager/Scrum Master -
William George Associates
Master of Arts - Professional Orientation Psychology
Facility of Psychology
Bachelor of Arts - Cognitive Psychology
Facility of Psychology
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