Daniela Murillo-Medina
Oxnard,CA
Summary
Developed leadership and team management skills in over 2 and a half years of working in a high-paced, food and customer service oriented environment. Proficient at coordinating tasks, resolving conflicts, and ensuring smooth operations. Seeking to expand these transferable skills into a new but familiar field while maintaining focus on customer satisfaction and team cohesion and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Shift Leader
Crumbl Cookies
06.2023 - Current
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distribution of all tasks and duties during each shift.
- Cash handling during and after night shifts and managing POS transactions
- Promoting a culture of teamwork and communication between crew members and all stations for steady work flow
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Quickly and efficiently resolving complaints and/or issues
- Handling orders and interacting with customers regularly
Crew Member
Crumbl Cookies
06.2022 - Current
- Worked POS, Ovens, mixing, and store cleaning.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously with quality and efficiency.
- Worked well with teammates and accepted constructive input from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at our POS.
- Cleaned and maintained all areas of bakery to promote clean image and work environment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve written goals on game plans.
- Trained new team members on procedures, customer service, and required sales transactions.
Education
Associate of Science - Business Administration
Ventura College
Ventura, CA05-2026
High School Diploma -
Oxnard High School
Oxnard, CA06-2023
Skills
- Workplace safety
- Employee training
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Punctuality
- Reliability
- Excellent communication
- Site preparation
- Organizational skills
- Bilingual
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Shift Leader
Crumbl Cookies
06.2023 - Current
Crew Member
Crumbl Cookies
06.2022 - Current
- ServSafe Food Handler Certification - National Restaurant Association.
Associate of Science - Business Administration
Ventura College
High School Diploma -
Oxnard High School
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