Daniela Nava Alvarez
Tucson,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Grocery Delivery Driver
Walmart Inc. Spark
04.2022 - 09.2023
- Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Maintained a clean and organized delivery vehicle, ensuring safe transportation of perishable goods.
- Promoted positive company image by providing excellent customer service throughout the delivery process.
Customer Service Representative
Clean Freak - Kolb
07.2022 - 10.2022
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Enhanced carwash efficiency by performing routine maintenance checks on equipment and promptly addressing any issues.
- Contributed to increased revenue with upselling of premium services, utilizing strong communication skills.
Front Desk
Arizona Children Association
05.2019 - 07.2022
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Handled emergency situations calmly and professionally while following proper protocols.
Customer Service Representative
Simply Bits
08.2018 - 05.2019
- Answer phones, Customer service representative, Sales and processing documents.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
Interpreter
LanguageLine Solution
11.2017 - 05.2018
- Work from home.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Customer Service Representative
Staff Matters, Inc - Tucson Electric Power, Contractor
06.2017 - 09.2017
- Handling billing calls, Empathizing with customers, Taking trouble orders.
Caregiver
Community provider of Enrichment Services Inc.
05.2017 - 05.2017
- Working in a coffee shop and mini market
- Providing support to people with disabilities overseeing them do their job.
Interpreter
Cyracom International
10.2014 - 03.2017
- Provide interpretation over the phone
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
Cashier
El Herradero Supermarket
08.2012 - 03.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Administration in Criminal Justice -
Pima Community College
AZ, Arizona05.2014
High School Diploma -
Catalina Magnet High School
AZ, Arizona05.2010
Skills
- Fluent in Spanish
- Computer skills, Typing speed 36WPM
- Adaptability
- Strong work ethic
Certification
- CPR and First Aid
- Fingerprint Clearance Card
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Clean Freak - Kolb
07.2022 - 10.2022
Grocery Delivery Driver
Walmart Inc. Spark
04.2022 - 09.2023
Front Desk
Arizona Children Association
05.2019 - 07.2022
Customer Service Representative
Simply Bits
08.2018 - 05.2019
Interpreter
LanguageLine Solution
11.2017 - 05.2018
Customer Service Representative
Staff Matters, Inc - Tucson Electric Power, Contractor
06.2017 - 09.2017
Caregiver
Community provider of Enrichment Services Inc.
05.2017 - 05.2017
Interpreter
Cyracom International
10.2014 - 03.2017
Cashier
El Herradero Supermarket
08.2012 - 03.2014
Administration in Criminal Justice -
Pima Community College
High School Diploma -
Catalina Magnet High School
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