Daniela Norris

• Operate and monitor refinery process units while maintaining compliance with safety, environmental, and operating procedures.
• Utilize permit-to-work systems, including hot work, confined space, and lockout/tagout processes to ensure safe work execution.
• Perform gas testing and atmospheric monitoring to verify safe working conditions.
• Interpret P&IDs and process documentation to support troubleshooting, isolations, and maintenance activities.
• Utilize SAP for work management, maintenance coordination, and operational documentation.
• Respond to abnormal operating conditions and participate in emergency response activities to protect personnel and plant assets.
• Troubleshoot equipment and process issues, minimizing operational disruptions and improving plant reliability.
• Create and implement equipment isolations and lockout/tagout plans to safely support maintenance activities.

• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Led and directed team members on effective methods, operations and procedures.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Developed professional relationships to improve retention of key customers.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Gathered and organized materials to support operations.
• Planned and executed internal and external marketing events.