Daniela Nougloze

• Resolved customer concerns quickly and calmly, demonstrating patience, empathy, and strong problem‑solving skills; escalated issues to management when appropriate.
• Provided accurate information about sales, promotions, store policies, and available services to support informed purchasing decisions.
• Handled returns, exchanges, and customer complaints with a solutions‑oriented approach while maintaining store policies and customer satisfaction.

Coldline Responsibilities

• Prepared custard and assembled customer orders with accuracy and efficiency, ensuring high-quality service during peak hours.
• Delivered friendly, timely service by taking orders, answering customer questions, and handing out completed meals.
• Coordinated DoorDash and mobile orders by packaging items, organizing utensils and drinks, and ensuring orders were ready for quick pickup.

Hotline Responsibilities

• Cooked and assembled menu items by smashing patties, adding correct toppings, and preparing fries to brand standards.
• Maintained food quality and consistency by following portioning guidelines and seasoning protocols.
• Supported kitchen team efficiency by preparing items quickly while upholding safety and cleanliness procedures.