Daniela Novack Ortiz
San Antonio,USA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Manager
La Perla Del Pacifico
01.2024 - Current
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
Manager Assistant
EAA Construction
- 08.2024
- Make sure that all the workers are getting paid correctly, depending on their job assignments and provide incentives to motivate them to come to work every day
- Schedule appointments to the contractor and the builders, making sure that everyone assists, depending on their different schedules
- Take pictures and document every job, so we avoided penalties and discharges
- Basic accounting through technology features that helped me to organize the expenses for the company
- Data entry
Amazon Flex Driver
Amazon Flex Appl
- 06.2023
- Always be on time to be able to deliver the blocks that I accepted with responsibility because the customers are waiting for their packages
- Follow route instructions and procedures for accurate arrival times and delivery always on time to respect clients time
- Scan packages and deliver it to the right customer and the right location as well, being transparent and honest with every delivery
CSR
Ibex Global
- 11.2022
- Drake tax software problems solver, throughout knowledge base and multiple tools, I provide customer service resolution to tax preparers during tax season
- Clearly understanding and software resolution interacting with the customer by phone
- Basic knowledge on data entry for taxes
- Ability to research and find a resolution for any problem, even with IRS publications as well as federal and state rules
CSR
Okin Process
04.2022 - 06.2022
- Verizon mobile troubleshooting knowledge and being able to handle different scenarios with electronic devices and internet connectivity
- Active listening and effective resolution with excellent customer service experience
WAIT STAFF
PLSL INC
03.2019 - 07.2021
- Provide exceptional customer service in an effort to maintain client retention and bring in new customers for a truly enjoyable dining experience
- Set-up restaurant for a successful shift for a team of servers
- Followed the steps to service to ensure guest satisfaction
- Experienced in POS operations including Aloha and cash handling
- Regularly filled in for other team members as shifts became available
- Verified all orders to ensure accuracy and reduce food waste and costs
SALES REPRESENTATIVE
BPO Leader
11.2017 - 10.2018
- Contacted up to 100 new and existing customers to outline benefits of products each day
- Performed comprehensive market research to expand sales by engaging clients in a series of qualifying questions
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service and enhance their overall experience
- Created and implemented store displays, promoting sales and growth
CUSTOMER SERVICE REPRESENTATIVE
Emida
02.2015 - 10.2017
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem
Education
Associate Degree - Accounting Technology
San Antonio College
01.2026
Business Communications Certification - undefined
Certiport
09.2022
Financial Service Representative Training - undefined
Restore Education
San Antonio, TX09.2022
Diploma - undefined
ACSI
English as Second Language
UNAD
05.2018
Accounting Technology Associated - Accounting Technology
San Antonio College
San Antonio, TX02-2026
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Customer service management
- Scheduling and calendar management
- Microsoft Office Suite
- HR support
- Team collaboration
- Technology troubleshooting
- Technical support
- Payroll control
Accomplishments
Achieve my Associate Accounting Technology degree and keep going with the level, a Bachelor degree in business administration.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Certification
- Certified Business Communications Certification, Certiport September 2022.
- Certified Financial Service Representative Training, Restore Education - September 2022.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrative Manager
La Perla Del Pacifico
01.2024 - Current
CSR
Okin Process
04.2022 - 06.2022
WAIT STAFF
PLSL INC
03.2019 - 07.2021
SALES REPRESENTATIVE
BPO Leader
11.2017 - 10.2018
CUSTOMER SERVICE REPRESENTATIVE
Emida
02.2015 - 10.2017
Manager Assistant
EAA Construction
- 08.2024
Amazon Flex Driver
Amazon Flex Appl
- 06.2023
CSR
Ibex Global
- 11.2022
Business Communications Certification - undefined
Certiport
Financial Service Representative Training - undefined
Restore Education
Diploma - undefined
ACSI
English as Second Language
UNAD
Associate Degree - Accounting Technology
San Antonio College
Accounting Technology Associated - Accounting Technology
San Antonio College
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