Daniela Ojeda
1000 Gypsum Creek Rd,CO
Summary
With many years of experience in the customer service and hospitality environment, I also bring professional work on delivering exceptional support for customer needs. Successfully managing concerns and solutions to conflicts in order to maximize customer satisfaction. Offering strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. I am also a multitasker with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also, bringing in the benefit of being fluent in both English and Spanish, making it easier to communicate with people.
Overview
10
10
years of professional experience
Education
High School Diploma -
05.2018
Work History
Front Desk Agent
Falcon Point
03.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Enforced policies and procedures to increase efficiency.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Housekeeping Manager
Julia's Housekeeping
01.2018 - 08.2022
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and house needs based on abilities and daily requirements.
- Managed staff of 6 housekeepers for a Private Housekeeping Company.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Coordinated household cleaning service operations and managed client relations.
Cashier
Wendy's
05.2016 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Skills
- Hospitality & Customer Service
- Fluent in Spanish & English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent - Falcon Point
03.2022 - Current
Housekeeping Manager - Julia's Housekeeping
01.2018 - 08.2022
Cashier - Wendy's
05.2016 - 12.2018
Red Canyon High School - High School Diploma,