Daniela Oliveros
Lowell,MA
Summary
Dynamic professional with a positive attitude and extensive experience in customer service, including a role as Senior Teller at JDCU. Proven ability to build relationships and enhance customer satisfaction while efficiently processing transactions. Skilled in multitasking and training staff, ensuring compliance and operational excellence. CPR certified and dedicated to fostering a safe environment.
Overview
9
9
years of professional experience
Work History
Senior Teller
JDCU
Dracut, MA
10.2022 - Current
- Managed daily credit union operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
Daycare Assistant
Amanda's Family Child Care
Lowell, MA
01.2022 - Current
- Supervised daily activities, ensuring safety and engagement for children in care.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted in developing age-appropriate learning materials to enhance cognitive growth.
- Collaborated with parents to address concerns, providing updates on child development and behavior.
Student Nurse Aide
Lowell General Hospital Main Campus
Lowell, MA
01.2021 - 08.2022
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient care areas to promote safety.
- Documented patient progress and care delivered in electronic health records accurately.
Assistant Store Manager
Hollister.Co
Nashua, NH
09.2017 - 07.2020
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational best practices.
- Monitored inventory levels, optimizing stock replenishment to reduce shrinkage and improve availability.
- Implemented visual merchandising strategies to enhance product displays and attract customer attention.
Restaurant Hostess
La Herradura Vieja
Chelmsford, MA
11.2016 - 09.2017
- Welcomed and seated guests, ensuring prompt service and satisfaction.
- Managed reservation system to optimize dining room flow and guest experience.
- Trained new staff on customer service protocols and restaurant policies.
- Coordinated with kitchen and wait staff to ensure timely food delivery.
Education
High School Diploma -
Lowell High School
Lowell, MA06-2018
Skills
- Positive attitude
- CPR training
- Customer service
- Punctual and reliable
- Cash counting
- Reliable and responsible
- Multitasking
- Early education
- Transaction processing
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Senior Teller
JDCU
10.2022 - Current
Daycare Assistant
Amanda's Family Child Care
01.2022 - Current
Student Nurse Aide
Lowell General Hospital Main Campus
01.2021 - 08.2022
Assistant Store Manager
Hollister.Co
09.2017 - 07.2020
Restaurant Hostess
La Herradura Vieja
11.2016 - 09.2017
High School Diploma -
Lowell High School