Daniela Ortiz
Tucson,AZ
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
7
7
years of professional experience
Work History
Business Owner
Dyo Designs
03.2018 - Current
- New ideas everyday
- Participated in trade shows, conventions, and other events related to industry promotion.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Conducted market research to identify new opportunities for growth.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Assistant Manager
Coffexchange
08.2023 - 07.2024
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Server
El Charro Cafe
02.2021 - 01.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Served food and beverages to patrons and confirmed complete orders.
Education
Sahuaro High School
Tucson, AZ05.2023
Skills
Customer Service
Business Administration
Employee Development
Contract Management
Business Development
Business marketing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Coffexchange
08.2023 - 07.2024
Server
El Charro Cafe
02.2021 - 01.2022
Business Owner
Dyo Designs
03.2018 - Current
Sahuaro High School