Hi, I’m
Daniela Ortiz
Tucson,AZ
Overview
8
years of professional experience
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Work History
SwarovskiTucson, AZ
Part Time Sales Supervisor Diamond Specialist
10.2024 - Current
Job overview
- Delivered exceptional product knowledge to assist customers in making informed purchasing decisions.
- Implemented visual merchandising strategies to optimize product displays and drive sales performance.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
Dyo DesignsTucson, AZ
Business Owner
03.2018 - Current
Job overview
- Participated in trade shows, conventions, and other events related to industry promotion.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Conducted market research to identify new opportunities for growth.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CoffexchangeTucson, AZ
Assistant Manager
08.2023 - 07.2024
Job overview
El Charro CafeTucson, AZ
Server
02.2021 - 01.2022
Job overview
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Served food and beverages to patrons and confirmed complete orders.
Education
Sahuaro High School
High School
05.2023
University Overview
Delivered exceptional product knowledge to assist customers in making informed purchasing decisions.
Skills
- Customer Service
- Business Administration
- Employee Development
- Contract Management
- Business Development
- Business Marketing
Websites
Languages
Spanish
English
Timeline
Part Time Sales Supervisor Diamond Specialist
Swarovski
10.2024 - Current
Assistant Manager
Coffexchange
08.2023 - 07.2024
Server
El Charro Cafe
02.2021 - 01.2022
Business Owner
Dyo Designs
03.2018 - Current
Sahuaro High School
High School