Summary
Overview
Work History
Education
Skills
Timeline
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Daniela Ortiz

Hawthorne,CA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

BDC

Gardena Nissan
05.2022 - 04.2023
  • Logged customer comments in dealer CRM for follow-up.
  • Posted appointments on internal board to notify sales department.
  • Managed and conducted outbound calling and texting to attract business and meet objectives.
  • Developed business relationships with present and future customers.
  • Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.

Cashier

Superior Grocers
09.2019 - 05.2022
  • Operated register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Accounting Bookkeeper

Superior Grocers
10.2018 - 06.2019
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reviewed and processed client electronic payments and check deposits.
  • Reported financial data and updated financial records in ledgers and journals.

Education

High School Diploma -

Animo Inglewood Charter High School
Los Angeles, CA
06.2014

Skills

  • Account Acquisition
  • Sales Reporting
  • Customer Billing
  • Brand Development
  • Customer Service
  • Sales Targeting
  • Database Management

Timeline

BDC

Gardena Nissan
05.2022 - 04.2023

Cashier

Superior Grocers
09.2019 - 05.2022

Accounting Bookkeeper

Superior Grocers
10.2018 - 06.2019

High School Diploma -

Animo Inglewood Charter High School

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Daniela Ortiz