Daniela Ospina
Kissimmee,FL
Summary
Dependable crew member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
Kissimmee, FL
12.2022 - Current
Crew Member
McDonald's
Kissimmee, FL
12.2022 - Current
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Presented orders to guests within anticipated service times.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Checked expiration dates on all products before serving them to customers.
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Educated customers on menu items, product ingredients and nutritional values.
Education
High School Diploma -
Valencia College
Orlando, FLSkills
- Self-discipline
- Assertiveness
- Influencing skills
- Diversity awareness
- Leadership Qualities
- Learning Agility
- Customer Engagement
- Menu Memorization
- Order Management
- Food Running
- Customer Service
- Drive-Thru Operations
- Cleaning
- Taking Orders
- Teamwork and Collaboration
- Valid Driver's License
- Team Contributions
- Company standards
- Problem-Solving
- Workplace Efficiency
- Complex Problem-Solving
- Safety
- Performance Improvement
- Safety awareness
- Crew Leadership
- Clear Communication
- Time Management
- Cash Handling
- Integrity and Honesty
- Team Player
Languages
Spanish
Professional
Timeline
Crew Member
McDonald's
12.2022 - Current
Crew Member
McDonald's
12.2022 - Current
High School Diploma -
Valencia College