Enhance dining experience for guests through knowledge of menu items and clarifying orders.
Anticipating and addressing guest needs.
Building exceptional interpersonal skills daily with an aptitude for building rapport with a diverse range of customers, managers, and colleagues in a high-volume Deluxe resort environment.
Quickly resolving issues prior to escalation.
Restaurant Supervisor
Palmas Restaurant Group
09.2020 - 05.2021
Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Oversaw the management of up to 800 reservations daily in a high-volume restaurant.
Provided support for the front-of-house leadership team through guest recovery and satisfaction.
Responsible for the development and training of host staff.
Server
Landry's Trex Cafe
11.2013 - 01.2017
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Food and Beverage Manager
Darden Restaurants-Red Lobster
01.2011 - 10.2013
Resolved customer complaints involving food or beverage quality and service.
Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Developed ongoing training initiative to improve beverage knowledge of serving employees.
Customer Service Help Desk Representative
Darden Corporation
01.2009 - 01.2011
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Followed up with customers about resolved issues to maintain high standards of customer service.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained new personnel regarding company operations, policies and services.
Server Trainer
Darden Restaurant Group
01.2008 - 12.2008
Trained new team members on restaurant procedures, menu items, and performance strategies.
Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Merchandise Associate
Walt Disney World Resort
01.2006 - 12.2008
Answered customer questions regarding store merchandise, department information, and pricing.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Greeted, serviced and thanked all customers.
Inspected merchandise for quality and arranged proper display location on floor.
ESOL Teacher
Orange County Schools
06.2006 - 12.2007
Created and delivered engaging lesson plans to accommodate different learning styles.
Developed and taught ESL curriculum to improve students' conversational abilities.
Facilitated small group and individual instruction to maximize student learning.
Gave one-on-one attention to each student while maintaining overall focus on entire group.
Reservations Agent at Four Seasons Resort Orlando At Walt Disney World ResortReservations Agent at Four Seasons Resort Orlando At Walt Disney World Resort