Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniela Pacheco

Orlando,FL

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server

Walt Disney World Resort
05.2019 - Current
  • Enhance dining experience for guests through knowledge of menu items and clarifying orders.
  • Anticipating and addressing guest needs.
  • Building exceptional interpersonal skills daily with an aptitude for building rapport with a diverse range of customers, managers, and colleagues in a high-volume Deluxe resort environment.
  • Quickly resolving issues prior to escalation.

Restaurant Supervisor

Palmas Restaurant Group
09.2020 - 05.2021
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Oversaw the management of up to 800 reservations daily in a high-volume restaurant.
  • Provided support for the front-of-house leadership team through guest recovery and satisfaction.
  • Responsible for the development and training of host staff.

Server

Landry's Trex Cafe
11.2013 - 01.2017
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Food and Beverage Manager

Darden Restaurants-Red Lobster
01.2011 - 10.2013
  • Resolved customer complaints involving food or beverage quality and service.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.

Customer Service Help Desk Representative

Darden Corporation
01.2009 - 01.2011
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.

Server Trainer

Darden Restaurant Group
01.2008 - 12.2008
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.

Merchandise Associate

Walt Disney World Resort
01.2006 - 12.2008
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted, serviced and thanked all customers.
  • Inspected merchandise for quality and arranged proper display location on floor.

ESOL Teacher

Orange County Schools
06.2006 - 12.2007
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Facilitated small group and individual instruction to maximize student learning.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.

Education

Master of Science - Counseling Psychology

University of Florida
Gainesville
05.2025

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
05.2006

Skills

  • Guest Inquiries
  • Active Listening
  • Time Management
  • Guest Relations Management
  • Operational Efficiency
  • Guest Relations
  • Guest Satisfaction
  • Food Safety and Sanitation

Certification

  • First Aid/CPR Certified

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Restaurant Supervisor

Palmas Restaurant Group
09.2020 - 05.2021

Server

Walt Disney World Resort
05.2019 - Current

Server

Landry's Trex Cafe
11.2013 - 01.2017

Food and Beverage Manager

Darden Restaurants-Red Lobster
01.2011 - 10.2013

Customer Service Help Desk Representative

Darden Corporation
01.2009 - 01.2011

Server Trainer

Darden Restaurant Group
01.2008 - 12.2008

ESOL Teacher

Orange County Schools
06.2006 - 12.2007

Merchandise Associate

Walt Disney World Resort
01.2006 - 12.2008

Master of Science - Counseling Psychology

University of Florida

Bachelor of Science - Psychology

University of Central Florida
  • First Aid/CPR Certified
Daniela Pacheco