Daniela Paiz
Daytona Beach,Florida
Summary
Customer service expert with extensive experience in high-volume dining environments. Strong communication and interpersonal skills enhance guest experiences and streamline table management. Proven track record of improving workflow and team efficiency, significantly boosting restaurant service reputation. Adaptable problem-solver in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Craft Tacos and Tequila
Mohegan Lake, NY
04.2024 - 02.2025
- Contributed to restaurant operations since opening in April as a key server.
- Facilitated food running, bussing, and hosting duties as needed.
- Adapted quickly to bar responsibilities, including nightly cash drawer reconciliation.
- Enforced age verification for alcohol consumption by checking identification.
- Prepared drinks following standard recipes, ensuring consistent quality.
- Communicated menu options effectively, enhancing guest experience and order accuracy.
- Trained new servers on procedures and service standards to maintain quality.
- Maintained cleanliness of dining area and compliance with health guidelines.
- Updated and maintained databases with current information.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Shaker
Black Tap Craft Burgers & Beer
New York, NY
09.2023 - 05.2024
- Trained as a shaker, specializing in themed shake preparation each month.
- Set up and prepared for catering events, ensuring smooth operations.
- Recognized by management for delivering exceptional customer service.
- Operated machinery and equipment in compliance with safety protocols.
- Performed routine maintenance and repairs on mechanical systems and equipment.
- Engaged customers using effective interpersonal skills to enhance satisfaction.
- Contributed innovative ideas to improve team performance and outcomes.
- Provided support and guidance to colleagues, fostering a collaborative environment.
Server/Bartender
Daytona Pizza & Wings
Daytona Beach, FL
04.2023 - 10.2023
- Trained to operate independently as server and bartender at two restaurants.
- Demonstrated quick learning ability and maintained cleanliness for optimal customer experience.
- Enforced age restrictions for alcohol consumption through identification verification.
- Prepared beverages according to established recipes, ensuring consistency and quality.
- Delivered outstanding customer service to enhance satisfaction and retention.
- Assisted in onboarding new servers, fostering a collaborative team environment.
- Set up tables efficiently between patrons to minimize wait times.
- Monitored dining area for cleanliness and proper setup at all times.
Server/Bartender/Trainer
Back alley Lanez
Daytona Beach, FL
01.2023 - 08.2023
- Executed front desk and human resources responsibilities while providing outstanding customer service.
- Served as bartender, server, and cook, demonstrating versatility across multiple roles.
- Collaborated with kitchen staff to ensure timely meal preparation and address customer dietary needs.
- Implemented marketing strategies for events through advertisements and promotional materials.
- Maintained compliance by enforcing minimum age requirements for alcohol consumption.
- Trained new employees on restaurant protocols and effective customer engagement techniques.
- Managed cash transactions accurately, following company policies for financial handling.
- Enhanced guest satisfaction by addressing complaints and facilitating prompt service recovery.
Forklift Operator
Barrett Distribution
Chester, NY
09.2022 - 01.2023
- Secured and tied loads to prevent shifting or damage during transport.
- Operated forklift safely to assist with loading and unloading of goods.
- Verified accuracy of incoming orders against packing slips prior to shipment.
- Maintained up-to-date databases for inventory management and tracking.
- Checked shipments for damages, discrepancies, and compliance with quality standards.
- Relocated goods efficiently from dock to designated storage areas.
- Utilized RF scanner technology to ensure accurate inventory levels.
- Communicated effectively with supervisor and warehouse staff to coordinate tasks.
Line Worker
Gap Inc.
Fishkill, NY
05.2022 - 09.2022
- Inspected finished products for defects, ensuring adherence to quality standards.
- Sorted and packaged products for efficient processing and shipment.
- Collaborated with team members to achieve production goals through effective communication.
- Monitored production line for malfunctions or jams, reporting issues to supervisor promptly.
- Loaded materials onto conveyor belt, facilitating smooth assembly line operations.
- Attended training sessions to enhance machine operating skills and productivity.
- Maintained organized workspaces by sorting product components, promoting efficiency.
- Documented defective items, removing them from the line and tracking statistics.
Expo/Food Runner
Barn Burger Restaurant
Somers, NY
12.2021 - 05.2022
- Streamlined food delivery from kitchen to tables, ensuring timely and accurate service.
- Maintained cleanliness and organization of kitchen and dining areas throughout shifts.
- Collaborated with kitchen staff to verify order accuracy and resolve discrepancies.
- Assisted in dish preparation by garnishing and verifying presentation standards.
- Conducted regular table checks to provide additional services and enhance customer experience.
- Ensured compliance with health department regulations for food storage and safety protocols.
- Participated in team meetings to identify service improvements based on guest feedback.
- Trained new food runners on operational best practices and efficient service techniques.
Crew Member
Five Guys
Mohegan Lake, NY
09.2020 - 04.2022
- Promoted from cashier to shift leader due to exceptional performance and quick learning.
- Processed takeout orders efficiently, ensuring timely delivery during peak hours.
- Maintained high standards of customer service in fast-paced environment, resolving complaints professionally.
- Executed proper food safety practices while preparing and storing food items.
- Monitored food quality and presentation to meet company standards consistently.
- Organized dining area and restocked supplies to enhance customer experience.
- Educated customers on menu options, ingredients, and nutritional values effectively.
- Collaborated with team members to achieve operational goals and maintain workflow.
Sales Associate
Macy's
Yorktown Heights, NY
11.2021 - 12.2021
- Processed customer transactions efficiently, handling cash, credit card payments, and issuing receipts.
- Maintained organized store environment through regular cleaning and merchandise recovery.
- Developed promotional strategies that increased sales volume and enhanced customer engagement.
- Assisted customers in locating products, addressing inquiries, and offering informed advice.
- Trained new team members on cash register operations and customer service protocols.
- Unboxed and restocked merchandise attractively to drive sales and maintain inventory levels.
- Managed returns and exchanges per company policies while addressing customer complaints professionally.
- Engaged customers with friendly interactions to assess needs and enhance shopping experience.
Beach Club Server
Westchester Country Club
Harrison, NY
06.2019 - 09.2019
- Refilled salad bar items to ensure freshness and availability for patrons.
- Maintained cleanliness and organization of the dining area for optimal presentation.
- Provided exceptional service to high volume of daily customers and their families.
- Trained new employees on operational procedures and customer service standards.
- Accurately processed cash transactions following company policies.
- Collaborated with kitchen staff to facilitate timely order preparation and delivery.
- Responded promptly to guest inquiries and resolved complaints professionally.
- Stocked supplies during slow periods to maintain efficiency across service areas.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
Education
GED -
Lakeland High School
Mohegan Lake, NY02.2022
Skills
- Food service and hospitality
- Shift management
- Training and development
- Organizational skills
- Leadership and teamwork
- Guest relations
- Food preparation
- Cash handling
- Effective communication
- Problem solving
- Inventory control
- Attention to detail
- Security protocols
- Surveillance techniques
- Forklift operation
- Employee training
Certification
- Food Handler Certification, 04/01/25, 04/30/26
- Class D Security, 04/01/25, 04/30/26
Languages
Spanish
Professional
Affiliations
- fashion design
- interior design
Timeline
Server/Bartender
Craft Tacos and Tequila
04.2024 - 02.2025
Shaker
Black Tap Craft Burgers & Beer
09.2023 - 05.2024
Server/Bartender
Daytona Pizza & Wings
04.2023 - 10.2023
Server/Bartender/Trainer
Back alley Lanez
01.2023 - 08.2023
Forklift Operator
Barrett Distribution
09.2022 - 01.2023
Line Worker
Gap Inc.
05.2022 - 09.2022
Expo/Food Runner
Barn Burger Restaurant
12.2021 - 05.2022
Sales Associate
Macy's
11.2021 - 12.2021
Crew Member
Five Guys
09.2020 - 04.2022
Beach Club Server
Westchester Country Club
06.2019 - 09.2019
GED -
Lakeland High School
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