Daniela Peguero
Bronx
Summary
Dynamic Community Care Specialist with a proven track record at Upward Health Medical Services, excelling in patient care coordination and electronic health records management. Adept at enhancing patient satisfaction through compassionate support and effective communication. Skilled in risk assessment facilitation, ensuring timely interventions and improved health outcomes.
Experienced with providing high-quality care and support to diverse populations. Utilizes effective communication and empathy to address individual needs and enhance client satisfaction. Track record of creating and managing personalized care plans, ensuring comprehensive and compassionate care.
Care professional with proven record in delivering comprehensive and empathetic support to clients. History of implementing individualized care plans that enhance quality of life and well-being. Valued team collaborator with focus on achieving consistent results and adapting to evolving care needs. Expertise in patient advocacy and care coordination.
Knowledgeable Administration/Phlebotomy/Medical Assistant with strong background in providing compassionate and tailored care to individuals. Known for achieving positive outcomes through personalized care plans and effective communication. Demonstrated proficiency in patient assessment and problem-solving, ensuring high-quality support and satisfaction.
Professional care expert with extensive experience in delivering exceptional patient support. Known for strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Skilled in patient assessment, care planning, and empathetic communication. Reliable team member with commitment to high standards and positive outcomes.
Customer-focused Care Specialist with 10 years of experience working in customer service. Talented in successfully providing legendary service using integrity and knowledge. Organized, professional and quickly respond and resolve any complaints.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Care Specialist
Upward Health Medical Services
06.2024 - 01.2025
- Assisted in coordinating patient care plans to enhance service delivery and patient satisfaction.
- Monitored patient progress and communicated updates to healthcare team for timely interventions.
- Supported patients in navigating healthcare services, promoting understanding of treatment options.
- Documented patient interactions and care activities in electronic health records for accurate tracking.
- Facilitated in servicing patient at their home with their Initial Risk Assessment video visit with one of our virtual providers through telecommunications.
- Monitored 24-72 hour ED patient until released to home.
Phlebotomist
NYC Health and Hospital Carter
01.2022 - 06.2022
- Collected blood samples following established safety protocols and guidelines.
- Maintained accurate patient records and documentation for laboratory analysis.
- Assisted patients with procedures, ensuring comfort and understanding of the process.
- Operated and maintained phlebotomy equipment to ensure optimal functionality.
- Documented and updated patients blood samples in their EMR.
- Monitored patients while bed rest in order to administer blood samples.
Medical Assistant/Administrative Assistant/PCA
Mount Sinai
12.2018 - 02.2020
- Assisted in patient intake processes, ensuring accurate and timely data capture.
- Coordinated scheduling of patient appointments, optimizing clinic workflow efficiency.
- Administered medications and vaccinations under physician supervision, maintaining compliance with safety protocols.
- Conducted routine lab tests and procedures, contributing to accurate diagnostics and patient care plans.
- Educated patients on treatment plans and preventive care, enhancing overall health literacy within the community.
- Managed medical records with attention to detail, facilitating seamless information retrieval for healthcare providers.
- Collaborated with multidisciplinary teams to streamline communication and improve patient outcomes.
- Trained new staff on operational procedures, fostering a knowledgeable and supportive work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
Bachelor of Science - Business Management
Monroe Community College
Rochester, New York, NY09-2028
Medical Assistant Diploma - Medical Assistant
Allen School of Health Science
Brooklyn, NY06-2015
GED -
Graceout Reach
Bronx, NY12-2014
Skills
- Patient care coordination
- Electronic health records
- Patient progress monitoring
- Healthcare service navigation
- Risk assessment facilitation
- Blood sample collection
- Medical record management
- Appointment scheduling
- Medication administration
- Patient education and support
- Multidisciplinary team collaboration
- Infection control compliance
- Phlebotomy equipment maintenance
- Vital signs documentation
- Clinical workflow optimization
- Compassionate patient interaction
- Documentation accuracy enhancement
- Medical history acquisition
- Referral coordination
- Safety protocol adherence
- Home safety evaluation
- Active listening skills
- Behavioral support
- Medical terminology
- Data entry proficiency
- Care coordination
- Care planning
- Quality improvement
- Computer literate
- Transportation arrangements
- Client assessment
- Family education and support
- Personal care assistance
- Elderly care
- Multitasking and organization
- Reliability and punctuality
- Team collaboration
- HIPAA compliance
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved patient rushed to ED, which led to saving patient from severe Asthmatic attack.
Certification
- Certified Phlebotomy, National Phlebotomy Services-Certified 2022
- Medical Assistant Diploma- 2015
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Care Specialist
Upward Health Medical Services
06.2024 - 01.2025
Phlebotomist
NYC Health and Hospital Carter
01.2022 - 06.2022
Medical Assistant/Administrative Assistant/PCA
Mount Sinai
12.2018 - 02.2020
Bachelor of Science - Business Management
Monroe Community College
Medical Assistant Diploma - Medical Assistant
Allen School of Health Science
GED -
Graceout Reach