Daniela Pegueros Zagala
Fort Worth,TX
Summary
9 years of customer service experience. Aiming to leverage a proven knowledge of customer service, inventory control, and customer satisfaction skills to successfully fill the role at your company. Frequently praised as hard- working by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Purchase Green
05.2022 - Current
- Provide estimates, process invoices, and accept payment from customers and contractors
- Using HubSpot to ensure leads are followed per protocols
- Schedule shipments, obtain quotes, generate
- Bills of Lading (BOLs) and other documents for, or other carriers
- Collect proper documentation and obtain approval for resale tax adjustments and/or contractor pricing discounts
- Maintain knowledge of pricing, products and recognize customer trends
- Calculate amounts such as square footage, linear footage, area, circumference, volume, percentages, discounts and apply concepts of basic algebra and geometry
- Communicate effectively in writing and orally with customers, employees, and vendors
- Maintain a safe and clean office environment and assist in training new employees.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Server
Chicken N Pickle
03.2023 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Customer Service, Asst. Manager/Cashier Team Lead
Hardman Corp
04.2016 - 11.2021
- Execute marketing strategies to meet profitability and, goals
- Report all warranty claims to the Office
- Manager and/or Assistant Office Manager
- Assist in all aspects of processing orders on an as needed basis
- Familiarity with Warehouse procedures and safety, Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Inventory stock and reorder when inventory drops to a specified level
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Handling large amounts of money
- Key holder
- Theft prevention
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TX06.2017
Skills
- Microsoft Word
- Microsoft Excel
- Problem Solving
- Communication
- Sales Expertise
- Stocking and Replenishing
- Order Fulfillment
- Retail Sales Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Server
Chicken N Pickle
03.2023 - 06.2023
Customer Service Representative
Purchase Green
05.2022 - Current
Customer Service, Asst. Manager/Cashier Team Lead
Hardman Corp
04.2016 - 11.2021
High School Diploma -
Arlington Heights High School
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