Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Pena

Houston,TX

Summary

Dynamic Patient Coordinator at Benevis with expertise in insurance verification and patient confidentiality. Enhanced clinic efficiency through effective appointment scheduling and improved patient satisfaction. Proven ability to build relationships and streamline operations, ensuring compliance with HIPAA regulations while delivering exceptional customer service. Committed to optimizing patient care and education.

Overview

6
6
years of professional experience

Work History

Patient Coordinator

Benevis
10.2022 - 01.2025
  • Coordinated patient scheduling and appointment confirmations, enhancing clinic efficiency.
  • Managed patient intake processes, ensuring accurate documentation and compliance with regulations.
  • Communicated effectively with patients regarding treatment plans and billing inquiries, improving satisfaction.
  • Assisted healthcare providers in maintaining organized patient records using electronic health record systems.
  • Trained new staff on operational procedures and patient management software to streamline workflows.
  • Developed and implemented process improvements for patient flow, reducing wait times significantly.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.

Bakery Packager

Sam's Club
06.2021 - 05.2023
  • Operated packaging machinery to ensure efficient and accurate product handling.
  • Packaged finished bakery products according to quality standards and specifications.
  • Monitored inventory levels, reporting discrepancies to management for timely resolution.
  • Trained new employees on best practices for packing and safety protocols.
  • Collaborated with team members to meet production deadlines consistently.
  • Contributed to workplace safety by maintaining a clean and organized workspace, reducing potential hazards.
  • Increased customer satisfaction with timely order fulfillment and accurate packaging of products.
  • Adhered to food safety regulations while handling bakery items, minimizing contamination risks during packaging process.
  • Demonstrated flexibility in adapting to changing demands, working overtime hours when necessary to meet deadlines.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Placed items into bags, boxes or other containers.
  • Assembled boxes, cartons and containers to package items.
  • Loaded and unloaded items from production line.
  • Counted items to verify accuracy of orders.
  • Labeled containers, container tags or products.

Fast Food Manager

Tacala Companies
06.2019 - 05.2022
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Implemented inventory management practices to reduce waste and optimize supply chain efficiency.
  • Developed staff schedules to maintain optimal coverage during peak hours.
  • Enhanced customer satisfaction through effective conflict resolution and service quality improvements.
  • Monitored financial performance, adjusting strategies to meet profitability goals.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

Mary Catherine School
Bryan, TX

Skills

  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Electronic records management
  • Office administration
  • Healthcare industry
  • Patient care and education
  • Customer service
  • Relationship building
  • Medical terminology
  • HIPAA compliance

Languages

Spanish
Full Professional

Timeline

Patient Coordinator

Benevis
10.2022 - 01.2025

Bakery Packager

Sam's Club
06.2021 - 05.2023

Fast Food Manager

Tacala Companies
06.2019 - 05.2022

Mary Catherine School

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Daniela Pena