Daniela Pena Contreras
Smyrna,GA
Summary
Proven Customer Service Representative at Macdonals, adept in problem-solving and active listening, significantly enhanced team productivity and service quality. Trained in critical thinking and Spanish translations, I excel in dynamic environments, consistently delivering exceptional client support and fostering positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Macdonals
01.2023 - 03.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Cashier
Macdonals
01.2022 - 12.2022
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Cashier Assistant
Macys Lennox
01.2020 - 01.2021
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Operated cash register to record transactions accurately and efficiently.
- Cleaned and sanitized cashier workstation and scanning area.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Removed trash, swept, and mopped floors for professional appearance.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Colegio Metropolitano
San Cristóbal, Tachira Venezuela 01.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
translations into Spanish
Certification
Serv safe
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Macdonals
01.2023 - 03.2024
Customer Service Cashier
Macdonals
01.2022 - 12.2022
Cashier Assistant
Macys Lennox
01.2020 - 01.2021
Colegio Metropolitano
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