Daniela Perez
Miami,FL
Summary
Personable, friendly and detail-oriented customer experience coordinator with over 5 years of experience in service and support. Customer-focused team player that always wants to contribute to the company's success. Dedicated to customer loyalty and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Administrator
Ferrari Of Miami
Miami, FL
05.2021 - Current
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Manage inventory, place orders and handle payment for office supplies.
- Collect and distribute messages to team members and managers to support open communication and high customer service.
- Assist customers with setting appointments, document special requests, and inform them with specific brand information.
- Assist manager in all aspects of business operations.
- Interact with vendors, and professional services personnel to receive orders, direct activities and communicate instructions.
Receptionist
Arrigo FIAT Of West Palm
West Palm Beach, FL
12.2020 - 05.2021
- Welcome all customers with friendly greeting, answer general questions, gather nature of visit and direct them to specific departments.
- Answer high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collect and record all car payments for the sales department, and provide customers with proper documentation.
- Entered financial data into the company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
Receptionist
Family Sunshine Wellness Center
Lake Worth, FL
05.2019 - 02.2020
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Conducted patient intake interviews to collect medical information and insurance details.
Server
Tijuana Flats Burrito Company Inc.
Boynton Beach, FL
06.2016 - 04.2019
- Greeted customers, answered questions and recommended specials such as sides and desserts to increase profits.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Processed customers' payments and provided receipts.
- Performed walked throughs during service to monitor guest satisfaction.
- Answered phone inquiries to record takeout orders and respond to service questions.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
Some College (No Degree) -
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Somerset Academy Canyons
Boynton Beach, FL2018
Skills
- Hospitality and service expertise
- Business operations understanding
- Payment processing
- Data Entry
- Issue and complaint resolution
- Planning and coordination
- Technologically savvy
- Multitasking ability
- VIP guest relations
Languages
Bilingual- Spanish and English
Certification
- Microsoft Office Specialist (MOS)
Timeline
Sales Administrator
Ferrari Of Miami
05.2021 - Current
Receptionist
Arrigo FIAT Of West Palm
12.2020 - 05.2021
Receptionist
Family Sunshine Wellness Center
05.2019 - 02.2020
Server
Tijuana Flats Burrito Company Inc.
06.2016 - 04.2019
Some College (No Degree) -
Palm Beach State College
High School Diploma -
Somerset Academy Canyons
Similar Profiles
Francisco RuizFrancisco Ruiz
Business Manager at The Collection Ferrari Of MiamiBusiness Manager at The Collection Ferrari Of Miami
Liam BryanLiam Bryan
Pre-Owned Sales Manager at Ferrari Brisbane, Ferrari Gold Coast, SD BespokePre-Owned Sales Manager at Ferrari Brisbane, Ferrari Gold Coast, SD Bespoke
ANGELINE SHARMAANGELINE SHARMA
Researcher at Ferrari Lab- UNSWResearcher at Ferrari Lab- UNSW
Babajide AdebayoBabajide Adebayo
VP, Client Success - Alternative Solutions at ICapital NetworkVP, Client Success - Alternative Solutions at ICapital Network
Azanny MartinezAzanny Martinez
Registered Nurse, Emergency Department at Baptist Health Hospital South FloridaRegistered Nurse, Emergency Department at Baptist Health Hospital South Florida