Daniela Petit Beau
Fort Lauderdale,FL
Summary
Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
42A Human Resources Specialist
FORT JACKSON, SC
2023.10 - Current
- Conducted new soldier in-processing and out-processing, ensuring timely completion of all required paperwork
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws
- Prepared or maintained employment records using human resources management system software
- Provided essential support to address individual HR needs of employees
- Managed employee records according to privacy protocols set forth by the Department of Defense
- Reviewed military awards recommendations for accuracy before submission
- Researched and resolved personnel issues such as pay discrepancies, leave requests, and promotions.
Human Resources Specialist
FlexShopper
2021.10 - 2024.02
- Developed and implemented new employee onboarding process
- Reviewed job descriptions, identified necessary changes and updated accordingly
- Created training materials for new hires and provided orientation sessions
- Assist with training and development initiatives, including coordinating training sessions, tracking employee training records, and evaluating training effectiveness
- Support HR projects and initiatives as assigned
- Conducted exit interviews with departing employees to identify areas of improvement in the organization
- Maintain HRIS (Human Resources Information System) records and ensure data accuracy and integrity
- Solid understanding of HR principles, practices, and regulations
- Analyzed workforce data to develop strategies that address recruitment needs
- Drafted offer letters and employment contracts according to company guidelines
- Assist with HR administrative tasks, such as preparing reports, updating employee files, and managing HR documentation.
Quality Analyst
Sitel Call Center
2019.10 - 2022.11
- Used Microsoft Excel, Microsoft Word, Microsoft PowerPoint to create presentations, flowcharts and graphs detailing data analysis results
- Participates in customer and client listening programs to identify customer needs and expectations
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Provides feedback to call center team leaders and managers
- Coordinates and facilitates call calibration sessions for call center staff
- Identifies and resolves workflow and production issues
- Prepares and analyzes internal and external quality reports for management staff review
- Developed and maintained quality assurance procedure documentation.
Customer Service Representative
FlexShopper
2016.11 - 2021.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Managed timely and effective replacement of damaged or missing products
- Maintained up-to-date knowledge of product and service changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Followed up with customers about resolved issues to maintain high standards of customer service
- Met customer call guidelines for service levels, and handled time and productivity
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Alorica
2014.06 - 2016.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Demonstrates excellent customer service skills by phone/email with the ability to take ownership in assisting, researching, and resolving customer issues
- Answer technical support inquiries for various services Direct TV provided, etc
- Pitched products and services to potential customers, securing new deals and sales opportunities
- Capture call-related data for audits and reports
- Provided information about available products and services, membership details, and purchase advantages.
Education
BBA - Management
American Public University System
Charles Town, WV06.2025
Associate of Arts - Dietetics & Nutrition
Broward College
Fort Lauderdale, FL05.2023
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Oracle
- Sharepoint
- Verint
- Salesforce
- PeopleSoft
- IPPS-A
- IPERMS
- Payroll Processing
- Employee Relations
- Performance Management
- Business Administration
- Payroll Administration
- HR policy/procedure development
- HR information systems
- Excellent written and verbal communication skills
- Talent Acquisition
- HRIS proficiency
- Compensation and benefits
Certification
- Compensation and Benefits, July 2024
- Managing Employee Performance, July 2024
- Recruiting, Hiring, and Onboarding Employees, June 2024
- Learning and Development, June 2024
- Talent Acquisition, June 2024
- Preparing to Manage Human Resources, June 2024
- Certification of Affiliation, April 2024
- AIT Medal of Excellence, April 2024
- Basic Combat Training, February 2024
Accomplishments
- Distinguished Honor Graduate, 04/05/2024
- The Army Achievement Medal, 04/05/2024
- Certification of Achievement As a Squad Leader, 04/05/2024
- Certification of Achievement As Soldiers Against Sexual Harassment/Sexual Assault, 04/05/2024
Timeline
42A Human Resources Specialist
FORT JACKSON, SC
2023.10 - Current
Human Resources Specialist
FlexShopper
2021.10 - 2024.02
Quality Analyst
Sitel Call Center
2019.10 - 2022.11
Customer Service Representative
FlexShopper
2016.11 - 2021.10
Customer Service Representative
Alorica
2014.06 - 2016.10
BBA - Management
American Public University System
Associate of Arts - Dietetics & Nutrition
Broward College
- Compensation and Benefits, July 2024
- Managing Employee Performance, July 2024
- Recruiting, Hiring, and Onboarding Employees, June 2024
- Learning and Development, June 2024
- Talent Acquisition, June 2024
- Preparing to Manage Human Resources, June 2024
- Certification of Affiliation, April 2024
- AIT Medal of Excellence, April 2024
- Basic Combat Training, February 2024
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