Results-driven Operations Team Leader experienced in team member training, compliance management, and issue triaging. Enhanced service delivery and optimized workflow through effective staff development and scheduling management. Focused on driving team performance and improving service efficiency.
Work History
Operations Team Leader
4 Years
Target | 08.2022 - Current
Led daily operations to ensure efficient workflow and optimal team performance.
Developed training programs to enhance staff skills and improve service delivery.
Coordinated inventory management processes to maintain stock levels and reduce shortages.
Collaborated with buying team to select merchandise that supports visual storytelling and promotional goals.
Developed visual merchandising strategies to enhance brand presentation and customer engagement.
Led cross-functional teams in executing seasonal merchandise displays aligned with marketing campaigns.
Analyzed sales data to optimize product placement and increase overall store performance.
Human Resources Associate
1 Year 10 Months
Target | 10.2020 - 08.2022
Assisted in recruitment processes, coordinating interviews and managing candidate communications.
Streamlined onboarding procedures, enhancing new hire orientation experiences and documentation accuracy.
Maintained employee records in HRIS, ensuring compliance with policies and data integrity.
Supported performance management initiatives by organizing feedback sessions and tracking evaluations.
Facilitated employee engagement activities, promoting a positive workplace culture and morale.
Resolved employee inquiries regarding benefits and policies, providing timely and accurate information.
Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
Retail Sales Associate
1 Year 2 Months
Kohl's | 11.2018 - 01.2020
Assisted customers in selecting merchandise, enhancing overall shopping experience.
Maintained organized sales floor and ensured product displays were visually appealing.
Processed transactions efficiently using POS systems, ensuring accurate cash handling.
Educated customers on promotions and loyalty programs to maximize engagement.
Collaborated with team members to achieve daily sales targets and maintain stock levels.
Developed strong product knowledge to provide informed recommendations to customers.