Daniela Pinho
Port St Lucie,Florida
Summary
Dedicated administrative professional with successful experience in fast-paced office and other settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Server
Hooters Inc.
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Administrative Assistant and Cleaning Crew Member
Enterprise Cleaning Services
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Assisted in training new crew members on company policies, procedures, and best practices in cleaning operations.
- Provided assistance to other staff members with cleaning of difficult areas.
Summer Office and Store Assistant
Boynton Billiards
05.2018 - 09.2019
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
EMT -
Treasure Coast Medical Institute
Ft. Pierce, FL2025
Associates - Criminalistics And Criminal Science
Indian River State College
Ft. Pierce, FL2024
High School Diploma -
St Lucie West Centennial High Schook
Port St Lucie FL05.2023
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Filing
- Customer Relations
- Clerical Support
- Database entry
- Scheduling and calendar management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server
Hooters Inc.
03.2023 - Current
Administrative Assistant and Cleaning Crew Member
Enterprise Cleaning Services
01.2020 - Current
Summer Office and Store Assistant
Boynton Billiards
05.2018 - 09.2019
EMT -
Treasure Coast Medical Institute
Associates - Criminalistics And Criminal Science
Indian River State College
High School Diploma -
St Lucie West Centennial High Schook