Daniela Pinho
Port St Lucie
Summary
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Highly motivated and committed Medical Assistant with proven superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant and Cleaning Crew Member
Enterprise Cleaning Services
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Assisted in training new crew members on company policies, procedures, and best practices in cleaning operations.
- Provided assistance to other staff members with cleaning of difficult areas.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Assistant
Gastro Group of Palm Beach
08.2024 - 02.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
Call Center Representative
APPLEONE TEMP AGENCY FOR ELECTIONS SUPERVISOR
06.2024 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Server
Hooters Inc.
03.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Summer Office and Store Assistant
Boynton Billiards
05.2018 - 09.2019
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
EMT -
Treasure Coast Medical Institute
2025
Associates - Criminalistics And Criminal Science
Indian River State College
01-2025
High School Diploma -
St Lucie West Centennial High Schook
05.2023
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Filing
- Customer Relations
- Clerical Support
- Database entry
- Scheduling and calendar management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Microsoft Office Suite
- Documentation and recordkeeping
- Office management
- Professional communication
- Dedicated team player
- Verbal communication
- Data organization
- Professional and mature
- Relationship building
- Client relations
- Multi-line phone proficiency
- Confidential document control
- Training and coaching
- Team bonding
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Medical Assistant
Gastro Group of Palm Beach
08.2024 - 02.2025
Call Center Representative
APPLEONE TEMP AGENCY FOR ELECTIONS SUPERVISOR
06.2024 - 09.2024
Server
Hooters Inc.
03.2023 - 06.2024
Administrative Assistant and Cleaning Crew Member
Enterprise Cleaning Services
01.2020 - Current
Summer Office and Store Assistant
Boynton Billiards
05.2018 - 09.2019
High School Diploma -
St Lucie West Centennial High Schook
EMT -
Treasure Coast Medical Institute
Associates - Criminalistics And Criminal Science
Indian River State College
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