Daniela Pintor Ceja
Des Moines,IA
Summary
Dynamic professional with a strong background in customer service and document management at Fareway Grocery and Hasso & Wilson Law Firm. Proven ability to enhance client engagement and streamline workflows, utilizing attention to detail and effective time management. Committed to delivering exceptional service and fostering positive relationships with customers and colleagues alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fareway Associate
Fareway Grocery
01.2018 - Current
- Assisted in daily operational tasks to support team efficiency and workflow continuity.
- Collaborated with team members to ensure adherence to safety protocols and procedures.
- Maintained inventory records using company-specific software for accurate stock management.
- Supported senior associates in project documentation and data entry tasks for reporting purposes.
- Engaged in training sessions to develop understanding of core processes and tools utilized by the team.
- Troubleshot basic equipment issues, escalating complex problems to senior staff as needed.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
File Clerk/Spanish Interpreter
Hasso & Wilson Law Firm
07.2020 - 03.2021
- Organized and maintained electronic and physical filing systems for easy access and retrieval.
- Processed incoming documents, ensuring accurate categorization and compliance with organizational protocols.
- Collaborated with team members to improve document management workflows, enhancing overall efficiency.
- Trained new staff on proper filing procedures and document handling techniques to ensure consistency.
- Coordinated with departments to facilitate timely retrieval of files for audits and internal inquiries.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Utilized multi-line phone systems to efficiently handle high call volumes with professionalism.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Applied Science - Language Interpretation And Translation
Des Moines Area Community College
Des Moines, IA07-2019
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Client engagement
- Work Planning and Prioritization
- Oral communication
- Courteous and professional
Certification
Interpretation and Translation Judiciary Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
File Clerk/Spanish Interpreter
Hasso & Wilson Law Firm
07.2020 - 03.2021
Fareway Associate
Fareway Grocery
01.2018 - Current
Associate of Applied Science - Language Interpretation And Translation
Des Moines Area Community College