Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Daniela Pivaral

Groveland,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. We are recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

The Breakfast Club of Ocoee
10.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales significantly by upselling higher-end products to customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

IHOP
08.2022 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Host

El Torito
01.2021 - 10.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Crew Member

Shake Shack
09.2020 - 03.2021
  • Worked well in a fast-paced, high pressure environment
  • Greeted and served customers
  • Answered customer questions
  • Maintained a positive relationship with coworkers
  • Handled administrative tasks
  • Took cash and credit card payments
  • Prepared food and stocked the freezer and fridge
  • Maintained store and area cleanliness
  • Provided customer service with a smile
  • Learned every position/station.

Crew Member

McDonald's
03.2020 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High school diploma -

John Muir High School
Pasadena, CA
09.2024

Skills

    Strong Work Ethic

    Exceptional customer service

    Cash Handling

    Guest Engagement

    Cleanliness standards

    Safe Food Handling

    Menu Memorization

    Hospitality service expertise

    Professional Appearance

    Memory retention

Certification

Food Handler Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Professional Working

Timeline

Server

The Breakfast Club of Ocoee
10.2023 - Current

Server

IHOP
08.2022 - 10.2023

Host

El Torito
01.2021 - 10.2021

Crew Member

Shake Shack
09.2020 - 03.2021

Crew Member

McDonald's
03.2020 - 08.2020

High school diploma -

John Muir High School

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Daniela Pivaral