Medical Practice Assistant Supervisor
Manhattan Orthopaedics, P.C
03.2001 - 11.2014
- Company Overview: (Purchased by Northwell Health Nov 2014)
- Manage complex and busy phone system through BCBM Nortel Networks Element manager
- Answer telephone calls, make appointments, and triage calls for busy, fast paced orthopedic practice
- Take messages for physicians and make callbacks
- Obtain Radiology Precertification for MRIs, CT Scans, and Nuclear studies
- Create, enter and maintain multiple physician’s schedules in Outlook Calendar and interoffice scheduling system
- Medication and Physical Therapy renewals
- Proof read and print out dictations for physicians
- (Average of 100 patients per week)
- Knowledge of ordering visco-supplementation injections
- Train incoming staff on required duties in accordance with practice policies and procedures
- Maintained strong communication network among patients and physicians
- Confirm patient’s benefits and eligibility via insurance websites and telephone
- Responsible for training all new staff on phone and scheduling systems
- Maintain high level of professionalism and etiquette via phone and email interactions with patients and medical staff alike
- (Purchased by Northwell Health Nov 2014)