Daniela Prudencio
Bowie,Maryland
Summary
Current college student with experience in guest experience and safety needs. Energetic, patient, and outgoing to encourage a friendly environment. Willing to interact with guests and fulfill a variety of responsibilities.
Overview
2
2
years of professional experience
Work History
Game Operator
HB Leisure
06.2023 - 08.2023
- Resolved player complaints, creating a positive gaming environment for all guests.
- Managed in-game events, ensuring an engaging experience for participants.
- Maintained accurate records of game performance data, aiding in future improvements and updates.
- Regularly cleaning and organizing game as part of regular maintenance
Lifeguard
Guardian Aquatics
05.2021 - 09.2022
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Monitored chemical balance inside pool and took necessary steps to uphold safety and hygiene standards
Hostess
Applebee's
12.2021 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Relayed guest comments or suggestions to manager on duty for further action.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
No Degree - Cinema And Media Studies
University of Maryland - College Park
College Park, MD05.2027
High School Diploma -
Bowie High School
Bowie, MD05.2023
Skills
- Bilingual (English and Spanish)
- Empathy and Patience
- Analytical Skills
- Time Management
- Guest Engagement
- Complaint Handling
- Safety Oversight
- Quick Learner
- Able to work alone or in groups
Timeline
Game Operator
HB Leisure
06.2023 - 08.2023
Hostess
Applebee's
12.2021 - 05.2022
Lifeguard
Guardian Aquatics
05.2021 - 09.2022
No Degree - Cinema And Media Studies
University of Maryland - College Park
High School Diploma -
Bowie High School