Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Ramirez

Tampa,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Tb Traffic School
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Road Test Examiner

Tb Traffic School.
06.2023 - Current
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Delivered customer service to library patrons in-person, by telephone or electronically.
  • Skilled at working independently and collaboratively in a team environment.
  • Explained library rules, policies and procedures to resolve patron issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Optical Outlets

Costumer Service,
08.2021 - 06.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.

Education

GED -

Leto High School
Tampa, FL
01.2020

Skills

  • Data Collection
  • Account Updating
  • Report Generation
  • Paperwork Processing
  • Data Entry
  • Complaint Resolution
  • Appointment Scheduling
  • Consultative Sales
  • Information Security
  • Scheduling
  • Documentation
  • Problem-Solving Abilities
  • Call Triaging
  • Microsoft Excel
  • Problem Resolution
  • Document Control
  • Research
  • Active Listening
  • Microsoft Office Suite
  • Delivery Scheduling
  • Microsoft PowerPoint
  • Administrative Support
  • Reading Comprehension
  • Professional Telephone Demeanor
  • Service Upselling
  • Microsoft Outlook
  • Retail Store Support
  • Customer Service
  • Receiving Support
  • Lead Generation
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Client Relations
  • Multitasking
  • Call Center Experience

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Tb Traffic School
06.2023 - Current

Road Test Examiner

Tb Traffic School.
06.2023 - Current

Optical Outlets

Costumer Service,
08.2021 - 06.2023

GED -

Leto High School
Daniela Ramirez