Daniela Ramos
Miami,FL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
Work History
AI Intern
Remotasks
08.2023 - Current
- Designed machine learning systems and self-running artificial intelligence (AI) software to automate predictive models.
- Assisted in creating natural language processing models that effectively processed complex text data for sentiment analysis purposes.
- Implemented machine learning models for predictive analytics, enabling better decision-making and forecasting capabilities.
- Collaborated with cross-functional teams on AI projects, ensuring seamless integration of technologies and systems.
Operations Manager
CVS Pharmacy
01.2019 - 08.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
IT Technician
Education Municipality
01.2014 - 10.2016
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
Education
Associate of Science - Computer Information Technology
Florida National University
Miami, FL04.2023
Technical School - Computer Information Technology
IPI Fernando Aguado Y Rico
Havana, Cuba12.2013
Skills
- Problem-Solving
- User Support
- Software Installation
- Technical Support
- Hardware and Software Configuration
- Microsoft Office Specialist (MOS) Expert
- Employee Computer Support
- System Administration
- Interpersonal Skills
- Help Desk Support
- Customer service expert
- Network Connectivity
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
AI Intern
Remotasks
08.2023 - Current
Operations Manager
CVS Pharmacy
01.2019 - 08.2023
IT Technician
Education Municipality
01.2014 - 10.2016
Associate of Science - Computer Information Technology
Florida National University
Technical School - Computer Information Technology
IPI Fernando Aguado Y Rico