DANIELA RAPAJ
NEW YORK,NY
Summary
I am a highly motivated and accomplished professional with a background in Political Sciences and a dual MBA in European Regional Studies and European Union Business Law. My career spans diverse roles in real estate management, office administration, and information and archives administration. As an Office Manager at Realty Executives, I have overseen daily office operations, managed a client database, and coordinated various administrative tasks, ensuring a positive and efficient work environment.
Overview
9
9
years of professional experience
Work History
REALTY EXECUTIVES
TODAY
12.2018 - Current
- Create, update, and manage files and client database.
- Oversee daily office operations, circulate correspondence, receive incoming phone calls, schedule meetings, and coordinate appointments.
- Collect job requirements and post job descriptions on job boards including Indeed, ZipRecruiter, and Glassdoor.
- Conducted employee onboarding and helped organize multiple hours of trained development initiatives.
- Work with team members to enhance performance.
- Supervise 5 people in administrative staff, manage the budget, and find opportunities to increase productivity.
- Interface with real estate agents and clients; provide top-notch client/customer service.
- Establish and maintain a positive, upbeat office environment.
PROPERTY REGISTRATION OFFICE
IMMOVABLE
09.2014 - 10.2018
- Planned and implemented a range of real estate expansion strategy plans for the Ministry of Justice in Tirana, Albania.
- Hired, onboarded, and managed 7 new employees and real estate agents/brokers
- Synthesized and analyzed market data via Integrated Planning System, surveys, and financial reports for commercial properties.
- Grew clientele by utilizing social media, telemarketing, and networking events
- Managed schedules for 20 attorneys; reviewed court proceedings and legal documents.
- Conducted consumer research and delivered presentations on market trends to clients.
- Developed innovative policies, procedures, and department protocols which improved overall efficiency and organization among staff.
- Built and maintained strong relationships with clients; established loyalty when negotiating with borrowers and lenders.
- Led outbound sales efforts; drove profits and increased revenue by up to 30%.
Education
M.B.A - European Business Law
University of Tirana Department of Law
Tirana, Albania2017
M.B.A - Regional Political Studies
University of Tirana
Tirana, Albania2015
B.S - Political Studies
University of Tirana
Tirana,Albania2013
Skills
- Time Management: Ability to manage complex schedules and prioritize tasks efficiently, ensuring the C-level executive's commitments are met on time
- Organization: Strong organizational skills to keep track of various meetings, travel arrangements, and key projects in a meticulous manner
- Attention to Detail: Thoroughness in handling sensitive and detail-oriented tasks, such as coordinating detail-sensitive meetings and planning intricate travel itineraries
- Communication: Excellent communication skills to liaise effectively with internal business units and external parties while providing support for various initiatives
- Confidentiality: Discreet and trustworthy with the ability to handle confidential information related to the C-level executive's personal and business matters
- Problem-Solving: Proficient in identifying and resolving issues that may arise during travel coordination, meeting execution, or project support
- Adaptability: Ability to work in an inclusive, dynamic, and engaging working environment, adjusting to changes and collaborating effectively with the team
- Multitasking: Skilled in handling multiple responsibilities simultaneously, including personal support tasks like calendar maintenance and logistics
- Initiative: Willingness to take the lead on tasks and proactively seek opportunities to enhance efficiency in supporting the executive
- Resourcefulness: Creative problem-solving and finding innovative solutions when faced with challenging situations
- Interpersonal Skills: Ability to build positive working relationships with colleagues, clients, and external parties to ensure effective communication and collaboration
- Technical Proficiency: Familiarity with relevant software tools and systems to aid in managing schedules, coordinating meetings, and planning travel arrangements efficiently
- Adaptability: Readiness to adapt to the ever-changing needs and priorities of the C-level executive and the organization
- Customer Service: A strong focus on providing exceptional service and support to the C-level executive, anticipating needs, and ensuring a positive experience in all interactions
Languages
Albanian
Native or Bilingual
English
Full Professional
Italian
Professional Working
Spanish
Limited Working
Timeline
REALTY EXECUTIVES
TODAY
12.2018 - Current
PROPERTY REGISTRATION OFFICE
IMMOVABLE
09.2014 - 10.2018
M.B.A - European Business Law
University of Tirana Department of Law
M.B.A - Regional Political Studies
University of Tirana
B.S - Political Studies
University of Tirana
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