Daniela Rincon
Chicago,Illinois
Summary
Hard working professional with extensive experience in service-oriented roles, showcasing strong competencies in administrative tasks, organization, and client interactions. Proven track record of thriving in fast-paced environments while delivering exceptional hospitality to establish rapport with patrons. Adept at supporting kitchen and wait staff, ensuring seamless operations and memorable dining experiences. Committed to leveraging adaptability and problem-solving skills to enhance team performance.
Overview
4
4
years of professional experience
Work History
Floor and Bar Support
John's Food & Wine
Chicago, IL
12.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food and beverages to patrons efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered exceptional customer service through friendly interactions with guests.
- Continuously monitored beverage stock levels during peak hours of operation.
- Displayed comprehensive understanding of bar offerings including sodas, juices, and alcohols.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Studied bartenders to learn recipes for different mixed cocktails.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Server
Mercadito
Chicago, IL
09.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Hostess, Server Assistant and Food Runner
Brasero
Chicago, USA
12.2023 - 11.2024
- Greet guests as they arrive and seat them at appropriate tables
- Manage the waitlist during busy times, estimating wait times and keeping guests informed
- Answer phone calls and take reservations or inquiries
- Coordinate with servers to ensure smooth seating and service
- Assist in maintaining the overall atmosphere and ambience of the restaurant
- Keep track of table availability and communicate with staff about the table turnover
- Collaborate with management to address any issues or concerns that arise during shifts
- Keep the dining area clean and organized, including wiping down tables and chairs
- Assist servers with setting up tables before service and clearing tables after guests leave
- Communicate effectively with servers, kitchen staff and management to ensure efficient teamwork and guest satisfaction
- Monitor guests’ needs and alert servers if any assistance is required
- Follow opening and closing procedures such as restocking and organizing appropriately
- Quickly and accurately delivering food from the kitchen to the correct table
- Double checking each dish against the order to ensure accuracy
- Explaining the dishes to the guests, including any special ingredients
- Ensuring that the kitchen pass and service areas are clean and organized
- Working closely with servers, chefs and other staff to ensure smooth service
Server
Tabu
Chicago, USA
11.2022 - 12.2023
- Committed to memorize the restaurant’s offerings for dinner, brunch and desserts
- Participated in functions, including private dinners and company events for up to 1000+ people
- Responded to inquiries regarding menu selections, providing suggestions upon customer inquiry
- Sanitized every operational zone and utensils, confirming their proper restocking, preparing for the following shift of employees
- Accepted additional serving assignments as they arose or in accordance with managerial directives
Server
Recess
Chicago, USA
03.2022 - 11.2022
- Memorized restaurant’s dinner, brunch and dessert menu
- Worked events such as weddings, private dinners, and company events for up to 700+ people
- Cleaned all work areas and utensils, ensured they are stocked appropriately
- Worked hosting shifts answering phones to take reservations and greeting, seating, and thanking guests
- Picked up other serving shifts when shifts were available or as requested by management
Server
La Mejikana
Chicago, USA
05.2021 - 03.2022
- Presented menus to customers and answered questions about menu items, making recommendations upon request
- Ran food, drinks, pre-bus tables, as well as reset them
- Assisted host or hostess by answering phones to take reservations and to-go orders, and by greeting, seating, and thanking guests
- Cleaned work stations, restock utensils and plates for next day
Skills
- Service Excellence
- Effective Communication
- Problem solving
- Adaptability
- Collaborative Teamwork
- Quick Learner
- Proficient in POS Terminal Operations
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Floor and Bar Support
John's Food & Wine
12.2024 - Current
Server
Mercadito
09.2024 - Current
Hostess, Server Assistant and Food Runner
Brasero
12.2023 - 11.2024
Server
Tabu
11.2022 - 12.2023
Server
Recess
03.2022 - 11.2022
Server
La Mejikana
05.2021 - 03.2022
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